Mitel® Unified Communicator® Express (UCX) is a lightweight, serverless unified communications client that provides productivity enhancements like click-to-dial, incoming caller ID pop-up, PC-based missed calls and speed calls list, and personal (Microsoft® Outlook®) directory integration. UCX is supported on Mitel Communications Director (MCD) and Mitel 5000 Communications Platform (CP) and is available free for every user.
UCX can be deployed as a desk phone companion or a softphone, so users can move seamlessly between environments. The UCX Softphone makes users more accessible to customers, management, and their co-workers regardless of location. UCX Softphone is available with both MCD and the 5000 CP.
- Flexible Deployment Options – UCX offers a wide range of deployment options – from simple end-user downloads to larger-scale pull or pushed-based mass deployment.
- Flexibility for Mobile and Remote Workers – The UCX Softphone improves the effectiveness and productivity of mobile and remote workers regardless of location. When remotely connected to MCD or the 5000 CP via a secure network connection, mobile users can make and receive calls as though they were inside the corporate network.
- Enhanced Integration and Increased Productivity – By integrating widely-used applications such as Outlook, Microsoft Active Directory® and LDAP directories with a single access point for all communications needs, UCX drives productivity improvements, enhances responsiveness to customers, suppliers and partners and maximizes ROI on their existing IT investments.
- Low Cost of Ownership – With UCX and UCX Softphone, users can leverage the built-in applications interface of their Mitel IP phone or softphone to interoperate with productivity tools such as MS Outlook – without a dedicated communications server.