Enterprise Communications Solutions
When communications fail at enterprise scale, the failure is public. Missed emergency calls, breached recordings, regulators asking where your data lives. Mitel builds communications for organizations that carry that weight: platforms scaling to 65,000 users, deployed in your data center, your private cloud, or a sovereign hosted cloud. All under your control, on your timeline. One system serves every role, from the executive suite to the front lines.
Control Your Risk
Run communications on-premises or in a private cloud with survivable local calling, geographic redundancy, and resilience proven in hospitals, utilities, and defense agencies.
Keep Data Sovereign
Choose where every conversation, recording, and log resides. Mitel Secure Cloud and on-premises deployments are built to help you satisfy data-residency mandates and sector-specific regulations.
Equip Every Role
Desk phones for the office, DECT handsets for the ward and the warehouse, softphones for hybrid staff, agent desktops for the contact center, dispatch consoles for operations. One platform, one directory, purpose-built tools for each job.
Apply AI on Your Terms
Virtual agents, speech analytics, and AI-assisted coaching from a vendor recognized as a Leader in the 2026 Aragon Research Globe for Intelligent Contact Centers, deployed with the same sovereignty and governance as the rest of your stack.
Communications Platforms
MiVoice MX-ONE, OpenScape Voice & OpenScape 4000
Carrier-grade platforms scaling to 65,000+ users, with deep roots in European enterprise and public sector.
MiVoice Business
Mitel's flagship platform. Enterprise calling and mobility across on-premises, private cloud, and public cloud , with CapEx or subscription licensing.
Sovereign Hosting
Mitel Secure Cloud
Private cloud hosting built for European compliance and data-residency requirements. Your platform, operated as a service, with your data under your jurisdiction.
Customer Experience
Mitel CX
The AI-powered engagement platform: no-code virtual agents, omnichannel routing, speech and sentiment analytics, compliance recording with key-managed encryption. Cloud, on-premises, or hybrid, from 50 to 10,000+ agents.
Critical Communications
Mitel Xpert
Multi-line dispatch and trading communications certified for defense-grade dispatch.
Mitel Revolution
Mass notification across phones, speakers, screens, and mobile.
Critical Event Management
Coordinated response when minutes matter.
Every Role, Equipped.
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MiCollab and Teams integration for meetings, messaging, and presence across home, office, and travel.
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SIP-DECT handsets engineered for hospitals, factories, and hotels: drop-rated, antimicrobial options, alarm and messaging integration, all-shift battery life.
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A unified Mitel CX desktop with AI-suggested replies, automated summaries, and coaching, wherever the agent sits.
Every Role, Equipped.
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Mitel Xpert consoles and InAttend attendant software for the roles where a missed call is an incident.
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Revolution mass notification reaching every device on campus in seconds.
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Centralized administration, performance analytics, encryption and audit policies across the whole estate.
Users across 100+ countries
UC provider in more than 10 major markets
2026 Aragon Research Globe for Intelligent CC
Don't Take Our Word For It
" Clearing has been running entirely over the new Mitel infrastruture for the past few years with great success...and a notable improvement in call quality and handling times. "
" We were very fortunate enough that the Mitel equipment was flexible enough to adapt on the fly. "
" Mitel is always looking to provide solutions that innovate, create value for customers, and help build relationships. "
" The Mitel Teleworker Solution and UC Advanced applications have enabled us to interact with our employees, monitor their progress, and maintain cohesive communications. Integration with US Advanced gives us and our employees a virtual and visual presence and availability at all times, and it even allowed us to dramatically reduce our real estate costs. "
Frequently Asked Questions
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Yes. Mitel supports on-premise deployment and offers Mitel Secure Cloud, a sovereign private-cloud service designed for GDPR and national data-residency requirements. You choose where conversations, recordings, and logs reside.
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Mitel platforms scale to 65,000 users on a single system, and Mitel CX supports up to 30,000 concurrent agents. Multi-site and multi-national deployments run under centralized administration.
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We have many large enterprise customers that choose not to move to the cloud, given their strict resilience, compliance, or quality requirements. Mitel is the only major UC vendor still investing in on-premises platforms, and hybrid deployment lets you move site by site, or stay put where regulation or architecture demands it.
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Mitel CX provides no-code AI virtual agents, speech and sentiment analytics, AI-assisted agent coaching, and automated interaction summaries. Aragon Research named Mitel a Leader in its 2026 Globe for Intelligent Contact Centers.
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Yes. Mitel's SIP-DECT portfolio, purpose-built handsets, and mass notification (Revolution) serve hospitals, manufacturers, hotels, and campuses where most staff work away from a desk. The Mitel UC soft client extends the same calling capability to standard mobile devices, so staff without a dedicated handset can still receive calls, check voicemail, and stay reachable on the device they already carry.
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Mitel integrates with both. Keep Teams or Zoom for meetings while Mitel provides enterprise calling, resilience, and compliance behind them, or run Zoom Workplace delivered by Mitel for pure-cloud sites.