Government Phone Systems and Communications Solutions

Take your public service to the next level with unified communications solutions that enhance the citizen experience while ensuring the effectiveness, efficiency, survivability, and compliance of your services.

We Understand Government Communications Challenges

Operability and Efficiency

With Mitel as your digital transformation partner, organizations can deliver better services while making government department staff more efficient in a secure and cost-effective way. The result is operational excellence, employee empowerment, and an easier way of doing business.

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Security and Compliance

Mitel helps public service organizations shield themselves against increasing security threats, both in frequency and intensity, while meeting the diverse legal frameworks that regulate many aspects of communications and data management.

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Flexible Deployment

Mitel provides unparalleled, flexible deployment options for public entities to integrate their communications tools with complex and changing tech environments. These integrated solutions provide control of your staff communications information, local site survivability to deliver 24x7 service and uptime in case of outage, and solution lifecycle maintenance.

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A Better Experience for Communications in the Public Sector

Do More with Less

At Mitel, we are the experts in meeting the demands and providing new solutions to public sector organizations, even as they face increased demand and scrutiny from citizens to do more with less. You can be reliable, compliant, and secure while improving the service to your citizens with the increased productivity that Mitel Government Solutions deliver.

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Omnichannel Experiences

Enhance the citizen experience with Mitel’s omnichannel customer experience solutions. Mitel solutions ensure you can serve citizens and peers on their preferred channel (phone, email, SMS, Web chat, etc.) in both self-service and human-assisted service modes.

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Insights AI for Mitel Interaction Recording

Use GenAI technologies to analyze citizen’s contact data, measure contact center agents’ adherence to call scripts and understand the intent and sentiment of interactions with callers in seconds.

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Communications solution for Government

Find the ideal product for your needs, or request a demo from one of our experts.

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"The new system is stable and operating well. Mitel supports the system during office hours, but we rarely have to log a support call. The collaboration between Mitel and Warmworks has been positive. Overall, we’re very happy with the results of the implementation."

Michal Drozdowicz, IT Development Manager, Warmworks

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"We really appreciated Mitel’s experience with local governments. It was important to me to know that peers I respect – people who have been in the business longer than me – have chosen Mitel."

Frank Birkenhauer, Assistant Township Administrator, Colerain Township (OH, USA)

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"The introduction of unified communications connectivity and softphones has given staff more mobility and flexibility for remote working. The ‘one number’ concept is great for users who previously only had desk phones and mobiles."

 Benoit Thijs, ICT Operations Coordinator, Limburg Provincial Council

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"The new system is stable and operating well. Mitel supports the system during office hours, but we rarely have to log a support call. The collaboration between Mitel and Warmworks has been positive. Overall, we’re very happy with the results of the implementation."

Michal Drozdowicz, IT Development Manager, Warmworks

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