Offerings

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  Solution Design

  Solution Architecture & Design Services provides documented designs as a basis for integration, application customization, migration and implementation to meet customer business requirements.  Built on identified business needs, it is a high-level design phase that considers your existing and target solution requirements. 
  
  Our services include: UCC Solution Architecture, Contact Center Solution Integration, Detailed System and Application Planning, Cloud Collaboration Connectivity and Wireless Network Site Engineering. 
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  Customization & Integration

  Application Integration covers the customization and integration of our solutions with business applications to improve user experience and productivity. It is all about adapting your solution to meet your specific deployment and integration requirement. Our Application Integration services are offered together with Design and Implementation Services as a turn-key project. We also offer services to ensure the solution is supported post go-live.  
  
  Examples of our expertise encompass: Contact Center Integrations (e.g., CRM integration, Social Media integration), RTC integration, User Provisioning for UC, Cloud Collaboration Integration (e.g., Microsoft Teams) and Vertical solution integrations.
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  Migration & Implementation

  Implementation addresses the core needs for a successful solution deployment. It includes client data collection and validation, technical design, core configuration and installation services, rollout support, integration and acceptance testing including handover. The scope extent of these services will be dependent on the type of solution implemented.   
  
  Typical examples include Cloud Migration, Solution implementation, Solution upgrades, Solution migration, Advanced solution configuration, and Customized application integration deployment.
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  Training & Enablement

  Customer training: Adopting new software or tools has a major impact on the lives of most users and system administrators. Mitel Customer training can guide you through the transition and help you do your job efficiently.

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  Partner training: Members of the Mitel Partner Program provide wide-ranging sales and services including cloud-based Mitel solutions. Mitel Partner Training is available for all Partner types. 

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  Transition & Connectivity

  Transition & Connectivity Services are focused on the transition of service delivery into a managed services model. Our services take care of the program to realize technology, operational and business process related change in a controlled and co-ordinated way – minimizing risk to customer business operations.   
  
  Examples of typical Transition and Connectivity Services include: Project Management, Transition program management, Operational process design, and Connectivity services to integrate with customer IT ticketing applications.