Transform

Solution Implementation addresses the core needs for a successful solution deployment. It includes client data collection and validation, technical design, core configurator configuration and installation services, rollout support, integration and acceptance testing including handover. The scope extent of these services will be dependent on the type of solution implemented. ​ 

Typical examples include new greenfield implementation, migration to a new platform, advanced configuration, deployment of customized applications.

Enterprise Application Integration covers the customization and integration of our solutions with enterprise business applications to improve user experience and productivity. It is all about adapting your solution to meet your specific deployment and integration requirements. Enterprise Application Integration services are offered together with Solution Implementation as a turn-key project. We also offer services to ensure the solution is supported post go-live. ​ 

Examples: Contact Center: CRM & Social Media integration, User Provisioning for UC and Vertical solution integrations.

To support today's modern workplace practices organizations have adopted cloud based collaboration solutions. However if these are not integrated into your existing voice platform infrastructure then the employee experience can be sub-optimal. Our Hybrid and Cloud Integration Services allow you to integrate your existing on-premises telephony with your voice solution to provide a seamless user experience and provide cost effective use of licenses, connections and gateway infrastructure. Our Hybrid and Cloud Integrations include Microsoft Teams and Zoom Workplace.

Customer Training:
Maximize your Mitel investment through specialized training designed to help your team fully utilize your communication solutions. Choose from self-paced learning modules or expert-led instruction to build in-house expertise, reduce support costs, and improve productivity across your organization.

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Partner training:
Enhance your expertise and grow your business with Mitel's comprehensive partner training programs. Access self-study resources, instructor-led courses, and certification paths designed to help you deliver exceptional service and expand your Mitel solution offerings.

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Keeping your solutions up to date with the latest software versions not only provides you with the latest features, but also ensures you have the latest security updates and bug fixes to maintain high levels of solution availability. Our upgrade services assess your specific solution deployment prior to planning and implementing upgrades in an agreed maintenance window.