Mitel AI Ecosystem

Artificial Intelligence has been available for many years, but initial version of artificial intelligence solutions required an intense amount of people-led training of machine language models, often resulting in professional services engagements that outstripped the value of technology. With GenerativeAI technologies, the market is experiencing a democratization of Artificial Intelligence where the AI language models are self-trained. This opens up the possibilities of GenAI based transactional models being implemented that customers can adopt and implemented with relative ease.

Mitel has a long history of Artificial Intelligence history being the first to announce partnerships with Google CCAI in 2018. AI has come a long way in 6 years and Mitel is focused on delivering practical innovation with AI solution that drive productivity and business ROI for Hybrid Cloud communications deployments. With an ecosystem of solutions homegrown from Mitel and / or from our Mitel Solutions Alliance Partners, we deliver a range of solutions from simple GenAI infused AI Assistants to the very complex curated AI engine that enhances business specific customer experiences.

Recording Insights AI is an integrated component of Mitel Interaction Recording providing deeper business insights using GenAI data analytics. Frontline CX Agents and Supervisors drive deeper understanding of customers interactions at a click of button. Smooth data transfer to AI engine, transcribe in 100+ languages, visualize insights with powerful dashboards and reports, and gain summarization, sentiment detection and customizable questions leveraging a built-in GenAI engine.

This powerful telecare appointment and video consultation solution allows patients to schedule Healthcare appointments using AI infused scheduling assistant.  Doctors and health providers can identify potential ailments from patient records, capture the transcription of the appointment conversation and integrate to patient electronic health records.

Mitel has a GenAI based assistant ready for your business. Specialized for private database enquiry like assisting CX agents explore complex policy docs or assisting the lawyers in discovery or helping discovery of insurance claims. Leverage Mitel expertise to consult, install and get you up and running with ease.

From our experience with MiCC-B Google CCAI Dialogflow, Mitel has provided CX Agent Assist and Virtual Agent for many years and developed a clear how to guide to implementation. In some cases, where the AI discovery data set is well defined and narrow, this is still a viable technology to use today. With Generative AI, we have been able to broaden the AI capability set and implement with ease. Using our partner, Talkative leverage AI for smarter, faster customer service. Maximize efficiency, accelerate your agent performance and enhance your CX with intelligent automation.

Driving the maximum guest service experience in a cost constrained industry is fundamentally important to keeping your hotel, resort or hospitality business vibrant and profitable. Whether delivering simple attendant guest services experiences from a defined set of outcomes or a full Generative AI discovery, interaction and booking experience, Mitel and its partner Poly AI have a solution for you. Discover customer-led voice assistants to automate common customer support transactions, such as customer identification and verification.

Mitel’s Channel Partner base are there to serve and assist their customers. But sometimes things go wrong and its it time to Support. Mitel’s GenAI Tech Assistant enables channel partners to rapidly find answers to issues by searching Mitel’s vast document and resource center to answer questions and resolve issues when time is of the essence.

Streamline both inbound and outbound call processing workflows. By integrating IVAs, chatbots, and human agent contact center support, Airmeez clients enhance the customer engagement experience. This creates a seamless and efficient customer engagement ecosystem.

On a night when the temperature gauge registers a few degrees below freezing, 300,000 commuters hear the announcement: “There will be no commuter train stops in Stockholm City or at Odenplan.” Bookings start flooding into Taxi Stockholm and their AI augmented customer experience center is ready to handle them.