Small Business Communications Solutions

A small business runs on important conversations. Mitel puts calling, video, messaging, and mobility on a system your team can manage themselves. It’s the same technology behind 70M+ users in 100+ countries, packaged and priced for companies your size. Run it on-site, in the cloud, or both, and change the mix as your business evolves.

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One Platform for Calls, Meetings, and Messaging

Calls, video meetings, team messaging, and voicemail work together on a single platform. Your staff learns one tool, and customers reach the right person the first time. When you need a full contact center, Mitel's contact center solutions integrate with the same platform.

Own It or Subscribe

Buy your system outright, pay monthly, or blend the two. Mitel supports on-site, private cloud, and public cloud deployments, so the technology fits your deployment model as well as your buying preferences.

Built to Change with You

Add users, locations, and features when the business demands it. Mitel platforms scale from 10 users to thousands on the same product family, and Mitel's upgrade paths are designed to preserve your hardware and license investment for as long as possible.

MiVoice Business Small Business Package

Enterprise-grade communications for 10–150 users, delivered on the compact SMB Controller. The package bundles MiVoice Business calling, MiCollab collaboration, award-winning 6900 Series phones, and SIP-DECT mobility. Choose a one-time purchase or a monthly subscription.

Explore the MiVoice Business Small Business Package

OpenScape Business

An all-in-one unified communications solution combining voice, presence, conferencing, and contact center features in a single flexible system. A proven choice for small and midsize organizations.

Explore OpenScape Business

Zoom Workplace from Mitel

For businesses that want pure cloud from day one, Mitel delivers Zoom Workplace with full deployment and support. Start in the cloud now and keep the door open to hybrid options later.

Explore Zoom Workplace

6900 Series IP Phones

2023 UC Product of the Year, with accessibility compliance built in.

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SIP-DECT Handsets

Cordless mobility for staff on the shop floor, in the clinic, or across the property.

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Mitel Voice Assist

An intelligent auto attendant that answers, greets, and routes calls, freeing your front desk for higher-value work.

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Why Small Businesses Choose Mitel

Most communications vendors sell one deployment model and expect your business to adapt. For more demanding customers, where communication is key, Mitel builds for choice: you decide where your system lives, whether that’s on-site, in a private cloud, in the public cloud, or a mix. You also decide when and whether that changes.

As a top provider in unified communications globally, Mitel brings the same platforms trusted by hospitals, banks, and governments to small companies , with hardware and software engineered together by one vendor. When you grow into multiple sites, a contact center, or industry-specific integrations, the platform grows with you.

" We were impressed with the strength of the Mitel solution’s integration with our Microsoft environment. "

David Penrose , Manager – Information Technology, Nambour Christian College

" This system and partnership with Mitel is really priceless because it's not only allowing us to work more efficiently, but also raise more donor dollars.

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Cheryl Jackson , Minnie's Food Pantry

" Mitel is easy to use and maintain, requires no additional IT staff, offers a lower TCO. The system is very reliable and users are happy. We feel that both Mitel products and support are the best in the business. I’d give them a solid 10. When you purchase a new product, you want top-rated support and Mitel offers just that.

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Edward Cho , IT manager, Ronald McDonald House New York

" When we were evaluating Mitel, we came across a lot of features that impressed us. The UCC license platform allowed my salesforce to work wherever, whenever, no matter what the circumstance was. It gives us a failover capability that might not necessarily be available with other platforms. I have the ability to basically turn on my laptop and make a phone call, just like if it's anywhere else in the world. "

Robert Melendez , IT Director, Mainsail Lodging and Development

Frequently Asked Questions

Mitel offers three paths: the MiVoice Business Small Business Package (10–150 users, on-site or cloud), OpenScape Business (all-in-one UC, strong in Europe), and Zoom Workplace delivered by Mitel for pure-cloud deployments.
Yes. Mitel is the only major UC vendor still investing in on-premise solutions. You can run your system on-site today and migrate to cloud later, at your own pace.
Pricing depends on user count, deployment model, and features. Mitel offers both one-time purchase (CapEx) and monthly subscription (OpEx) options. A Mitel partner can quote your exact configuration.
Yes. Mitel platforms integrate with Microsoft Teams, letting your team keep Teams for meetings while Mitel handles enterprise-grade calling.
Mitel platforms scale from 10 users to tens of thousands on the same product family. Growth typically means adding capacity and licenses, and your Mitel partner can map an upgrade path that preserves as much of your existing hardware and licensing as possible.