MiVoice MX-ONE
Benefits of MiVoice MX-ONE
Large & Very Enterprise Focus
Manage a complete world-class UCC solution from a single logical system that supports enterprises from 500 to 500,000+ users in multiple countries.
Deployment Flexibility
It can be deployed on premise, private or public cloud to deliver feature rich UCC capabilities that enable faster, more effective business communications.
Security
Support for the latest security standards, redundancy, survivability, and local data protection laws puts you in control of your infrastructure and security and that helps you meet the complex needs of sensitive and mission-critical environments.
Affordable Delivery
Take advantage of one-stop shopping for a complete UC solution with support for subscription and CAPEX sales models. The simplified licensing offers cost-effective transition to SIP/UCC, that help you on the journey towards SIP and UC at your own pace.
Increase Employee Effectiveness
Empower your employees and business partners with an effective and user-friendly collaboration solution that bring voice, video, chat, messaging, web conferencing and team collaboration tools together, in a single solution.
Openness
Complete solution based on open standards, CloudLink and open interfaces that enable integrations including 3rd party analogue/SIP sets and Microsoft that it is an ideal transit node for consolidating third-party platforms.
Future-proof
Keep your system up to date through our continuous development that is based on the latest technology with sustainable platform architecture, standardized hardware and strong virtualization options that create security today and in the future.
Trust
Join a group of 60,000+ satisfied customers in 70 countries who trust Mitel to provide solutions for large enterprises in the governments, finance, healthcare and education sectors, that typically have many sites, strict security requirements and need feature parity for all users regardless of location.
Is this product right for you?
Find the ideal product for your needs, or request a demo from one of our experts.
Diverse Vertical Sectors with an Impressive Installed Base
The MiVoice MX-ONE solution meets the UCC needs of a wide range of industries and customers. To date, the MiVoice MX-ONE solution is deployed in vertical organizations in the worlds of travel, transport, education, manufacturing, healthcare, emergency services, public safety, government, local authorities, finance, insurance and tourism.
Taxi Stockholm goes all-in with Mitel
“Companies that have booked taxis with us contact us and ask which telephone system we use, because our response times are so quick. That is a great compliment.”
Charlotte Dettner, Director of Switchboard and Transport Management, Taxi Stockholm
Carlsberg's Quick Transition to Azure
Carlsberg Breweries migrated their entire voice and contact center solution into the Microsoft Azure cloud in two months. "We never even looked at other vendors. It was an obvious choice for us to continue to go with Mitel. “They’ve been committed to our success in the cloud and a great partner to work with from the very beginning.”
Laurent Gaertner, Director of Global Network and Hosting, Carlsberg
"Highly available and secure communication is essential for patients and success in healthcare."
- KRAGES (hospital); Healthcare, Austria
ABOUT APPS
MiCollab and MiTeam Meetings
Enterprise collaboration software and real-time video conferencing for businesses across time zones and geographies that securely and swiftly powers communications for whenever you need them, wherever you are.
Mitel InAttend and CMG
Offers a broad range of integrated functions for achieving high-quality attendant performance, powerful corporate directory search functions, presence and calendar synchronization.
MiContact Center Enterprise
Provide consistent, high quality customer service across all the contact methods that customers choose to use (phone, email, SMS text, web chat, and social media) deployed on-site or in the cloud.
- White Paper
Mitel Named 2025 Intelligent Unified Communications And Collaboration Leader
As a first-time Leader in the 2025 Intelligent UC&C Globe, Mitel’s solutions align with industry trends and market demands.
Features
- Complete SIP-based solution
- On-site, private public cloud deployment
- Choice of CAPEX or Subscription models
- Work-from-anywhere flexibility
- One-point entry management suite
- Multi-media communication and collaboration
- Unified messaging
- Security Life Cycle
- Video conferencing and team collaboration
- Mobile-friendly
- Omnichannel contact center
- Broad IP Phone and DECT portfolio
- Extensive reporting functionality
- Open interfaces
- Strong integrations with MS Teams and existing 3rd party SIP sets
- Ideal transit node for third party platform consolidations
We Are Here To Help
Document Center
Your go to place for technical documentation about Mitel platforms, devices and technologies.
Learning Center
Unlock the full potential of your Mitel products with a suite of Mitel tutorials, courses, and videos.
Technical Support
Global technical support for customers, service providers and partners.
MiVoice MX-ONE Frequently Asked Questions
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MiVoice MX-ONE is an all-in-one business communications system that combines calling, video, messaging, and mobility tools. It’s built for organizations that need reliable, secure, and scalable communications — whether you have 500 people or half a million.
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It’s perfect for medium to very large organizations, including government agencies, healthcare providers, financial institutions, manufacturers, schools, and global enterprises with multiple locations.
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It can grow with you — from 500 users up to 500,000 — making it ideal for organizations of all sizes that plan to expand.
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You choose what works best:
- In your own offices (on-premises)
- In a secure private cloud
- In a public cloud like AWS or Microsoft Azure
- Or a mix of these (hybrid)
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You’ll get a secure, future-ready communications platform that boosts productivity, reduces downtime, and helps your teams work together — no matter where they are.
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Very. It uses the latest encryption, offers multiple backup and redundancy options, and includes built-in emergency calling features to meet strict compliance and safety standards.
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Yes. You can run it entirely in the cloud, keep it on-site, or use both. Mitel CloudLink makes it easy to add cloud features while keeping your existing investment.
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MiCollab is built in, giving you voice, video, chat, presence, file sharing, and online meetings — all in one place, accessible from desktops and mobile devices.
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Absolutely. Our Mitel Assistant and MiCollab integration let Microsoft Teams users enjoy high-quality voice calls and advanced phone system features.
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MX-ONE has built-in redundancy so calls and communications keep working, even if a server or site goes down.