Operate
Our Value
Offerings
Software Services
Mitel Software Services bring together software maintenance, updates and license upgrade requirement to ensure your solution is up-to-date, secure and ready to meet the needs of your business. We have dedicated offerings for MiVoice, MiCollab and MiContact products well as OpenScape.
Mitel Software Assurance
Mitel Software Assurance provides Software updates, technical assistance and License upgrade entitlement for all MiVoice, MiCollab and MiContact solutions.
OpenScape Software Assurance
OpenScape Software Assurance provides License upgrade entitlement for OpenScape Enterprise Portfolio products and is available as an option for customers with OpenScape Solution Maintenance.
OpenScape Software Support
OpenScape Software Support provides Software updates, technical assistance and License upgrade entitlement for OpenScape Portfolio products (Business and Enterprise).
Support Services
Mitel Support Services deliver a complete maintenance / support service for our products and solutions. Our Services are delivered in accordance with comprehensive Service Level options, covering Hardware, Software and Spare Parts Replacement, and backed by global delivery centers and a comprehensive network of field service partners. We have dedicated offerings for MiVoice, MiCollab and MiContact products well as Unify OpenScape.
MiVoice Connect Support
With MiVoice Connect Support you can have the peace of mind of the continuous operability, software update and cyber security of the platform you trust in.
OpenScape Solution Maintenance
Get full remote service support with the options of spare parts replacement and onsite support. There's a range of selectable service level objectives to meet your needs.
Mitel Performance Analytics
Proactively manage the performance of Mitel networks, for better service quality.
Mitel Repair Services
Our convenient repair services for Mitel products and OEM products are available to authorized partners and distributors.
Managed Services
Mitel's Managed Service offerings are designed to take on the day-to-day burden on managing your solution, leaving you to focus on your core business. Through our total lifecycle services approach, we can help you transform your existing solution in a way that improves employee and customer experience by delivering state of the art digital solutions.
