Hospitality Phone Systems & Communications Solutions for Hotels, Cruise Ships & More

We know how vital it is for you to provide the best guest experience while making it as efficient and smooth as possible for your staff to run their daily activities. Whether you are a big hotel in a bustling city square or a series of cottages by a peaceful lake, having flexible and secure communications and collaboration tools are at the heart of the positive experience so crucial to your business.

Communication is at the core of hospitality

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Superior Guest Experience

Providing a high-quality guest experience is at the core of the hospitality industry and good communication is central to that experience.

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Optimized Operations

Reduce unnecessary complexity and align your communications technology choices to serve guests and optimize hotel staff operations.

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Smooth Collaboration

Offer your staff and guests a seamless communications experience with Mitel collaboration and integration tools.

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Our Digital Solutions Can Accommodate All Staff and Guests

Cruise to Better Communications and Collaboration

Cruise ships are floating hotels or, sometimes, entire floating towns with everything a guest could need. And guests expect the same level of comfort and facilities onboard as they enjoy on land. For cruise ship managers and staff, they face the usual challenges that come with the hospitality industry as well as unique challenges such as the need for on-premise communications solutions, mobile devices, and room phones with a small footprint given the limited cabin space. As a leading unified communications provider, Mitel allows you to deploy your solution, your way, which makes it the perfect choice for cruise ships. Plus, our wide portfolio of IP phones and wireless DECT phones ensures smooth sailing for onboard communications.

A cruise ship

Reliable and Long-Lasting Solutions

Given the large size and unique interior design of casino hotels, they face specific challenges with guests who are constantly moving or spread across a vast gaming floor. Mitel has developed a wide array of communications, mobility, and contact center solutions to keep staff and players connected wherever they are on the property.

Las Vegas strip

AI-Powered Virtual Assistants for Seamless Guest Experiences

Delivering exceptional guest experiences while maintaining operational efficiency is a challenge. Guests expect instant, personalized responses—from booking confirmations to room service requests—but staffing shortages and fluctuating demand can create bottlenecks. AI-driven virtual assistants streamline guest interactions, enhancing satisfaction, reducing wait times, and easing the workload on your team.

Receptionist on phone in hotel

Communications solution for the Hospitality & Cruise industry

Find the ideal product for your needs, or request a demo from one of our experts.

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Why Hospitality Industry Customers Stay with Mitel

"Mitel has been a great partner and focused on growing mobility and ensuring the solutions being deployed are solvent and keep up with our customers’ expectations."

Jan Bucher, General Manager, Grand Hotel Villa Serbelloni

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"It all worked from day one. The minute everything was ported, everything worked. It was seamless and couldn’t have gone better."

Bill Spinnenweber,  General Manager, Best Western Mariemont Inn

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"Accessing Mitel devices with a single login saves us time and allows us to troubleshoot problems without on-site visits. We also appreciate that this secure access gives us peace of mind."

Mark Rupert Read, Director of IT, Firmdale Hotels

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"Mitel has been a great partner and focused on growing mobility and ensuring the solutions being deployed are solvent and keep up with our customers’ expectations."

Jan Bucher, General Manager, Grand Hotel Villa Serbelloni

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Solution Bundles Built for Hospitality

Reservation and Guest Request Solution for Hospitality

Finding the right tools to help you communicate with your guests and fulfill their requests without having to overburden the busy schedules of your staff is crucial.

Multiple people working in a call center

Limited Service and Small Business Hospitality Solution

In today’s world, where finding good staff is challenging and offering the best possible experience to your guests is paramount, you have to offer top quality services and equipment in any hotel size.

Limited Service and Small Hospitality Solution

Notification Solutions for Hospitality

As a hospitality property owner, when it comes to safety, you need to make sure that your guests and staff receive the right information, at the right time and via the right medium.

A woman looking at her phone while traveling