Hospitality Phone Systems & Communications Solutions for Hotels, Cruise Ships & More
We know how vital it is for you to provide the best guest experience while making it as efficient and smooth as possible for your staff to run their daily activities. Whether you are a big hotel in a bustling city square or a series of cottages by a peaceful lake, having flexible and secure communications and collaboration tools are at the heart of the positive experience so crucial to your business.
Communication is at the core of hospitality
Superior Guest Experience
Providing a high-quality guest experience is at the core of the hospitality industry and good communication is central to that experience.
Optimized Operations
Reduce unnecessary complexity and align your communications technology choices to serve guests and optimize hotel staff operations.
Smooth Collaboration
Offer your staff and guests a seamless communications experience with Mitel collaboration and integration tools.
Our Digital Solutions Can Accommodate All Staff and Guests
Cruise to Better Communications and Collaboration
Cruise ships are floating hotels or, sometimes, entire floating towns with everything a guest could need. And guests expect the same level of comfort and facilities onboard as they enjoy on land. For cruise ship managers and staff, they face the usual challenges that come with the hospitality industry as well as unique challenges such as the need for on-premise communications solutions, mobile devices, and room phones with a small footprint given the limited cabin space. As a leading unified communications provider, Mitel allows you to deploy your solution, your way, which makes it the perfect choice for cruise ships. Plus, our wide portfolio of IP phones and wireless DECT phones ensures smooth sailing for onboard communications.
Reliable and Long-Lasting Solutions
Given the large size and unique interior design of casino hotels, they face specific challenges with guests who are constantly moving or spread across a vast gaming floor. Mitel has developed a wide array of communications, mobility, and contact center solutions to keep staff and players connected wherever they are on the property.
AI-Powered Virtual Assistants for Seamless Guest Experiences
Delivering exceptional guest experiences while maintaining operational efficiency is a challenge. Guests expect instant, personalized responses—from booking confirmations to room service requests—but staffing shortages and fluctuating demand can create bottlenecks. AI-driven virtual assistants streamline guest interactions, enhancing satisfaction, reducing wait times, and easing the workload on your team.
Communications solution for the Hospitality & Cruise industry
Find the ideal product for your needs, or request a demo from one of our experts.
Why Hospitality Industry Customers Stay with Mitel
Solution Bundles Built for Hospitality
Reservation and Guest Request Solution for Hospitality
Finding the right tools to help you communicate with your guests and fulfill their requests without having to overburden the busy schedules of your staff is crucial.
Limited Service and Small Business Hospitality Solution
In today’s world, where finding good staff is challenging and offering the best possible experience to your guests is paramount, you have to offer top quality services and equipment in any hotel size.
Notification Solutions for Hospitality
As a hospitality property owner, when it comes to safety, you need to make sure that your guests and staff receive the right information, at the right time and via the right medium.
- PARTNER EXPERTISE
Guest Service Slipping? Hospitality Partners Have the Answer.
Specialists streamline staff coordination and enhance the guest experience.
Mitel Hospitality Solutions Frequently Asked Questions
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Mitel’s communications solutions are purpose-built for hotels, resorts, and cruise ships. They simplify daily operations, streamline staff workflows, and enhance guest satisfaction through integrated voice, messaging, and collaboration tools that adapt to any property size or environment.
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By integrating with property management systems and other hospitality apps, Mitel solutions enable personalized guest interactions, from remembering preferences to responding instantly to service requests. This helps create exceptional, memorable stays.
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Absolutely. Mitel integrates with leading Property Management Systems (PMS), call accounting software, customer experience platforms, and more. Our APIs reduce complexity and ensure smooth interoperability across your operations.
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Mitel provides a full range of IP phones, wireless DECT handsets, consoles, and softphones tailored to each user role—from reception and housekeeping to maintenance and management.
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AI-powered tools such as Mitel Voice Assist and virtual assistants automate routine guest interactions, freeing staff to focus on high-value services while ensuring guests receive instant, accurate responses.
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Yes. Mitel supports multi-property management through integrated systems that enable consistent communications, shared applications, and unified guest service experiences across all sites.
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Mitel offers on-premises, public cloud, private cloud, and hybrid deployment models. Each option provides flexibility to align with your IT strategy, budget, and pace of digital transformation.
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With Mitel Revolution, you can send instant mass notifications during emergencies and maintain real-time communication across multiple devices and channels, ensuring guest safety and operational continuity.
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Customers can choose between CapEx (ownership) and OpEx (subscription) models. Mitel’s flexible licensing allows you to evolve your investment and transition to the cloud at your own pace.
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With over 50 years of experience and thousands of satisfied hospitality customers worldwide, Mitel continues to refine its technology to meet the evolving needs of hotels, cruise lines, and resorts.