Phone Systems and Communications Solutions for Financial Services

To increase profitability, you need innovative solutions that keep existing customers loyal while attracting new business. Mitel Financial Services Solutions allow you to differentiate yourself from the competition with communications, collaboration, and AI augmented customer experience (CX) applications that result in better customer and employee interactions.

We Understand the Digital Challenges for Financial Institutions

Let Mitel Design A Digital Solution Perfect for Financial Services

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We Have the Right Solutions for Your Financial Institution

  • Image of a woman at a desk speaking on a mobile phone

    Deliver Better Customer Experiences

    Serve your clients on their preferred channel (phone, email, SMS, Web chat, Virtual Assistant, social media, etc.) while empowering your staff with real-time client information from leading finance applications such as Jack Henry and Fiserv for a personal touch.
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  • Image of a man and a woman working at desk with headphones on

    Optimize Performance and Manage Risk

    Banks, Credit Unions and Investment Advisors rely on Mitel Financial Solutions to help their organizations maintain regulatory compliance with MiFID II, GDPR, Dodd-Frank and PCI DSS while optimizing the performance of staff with interaction recording, quality control, and workforce management.
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Financial Customers Count on Mitel Business Phone Solutions

"It’s been a true partnership. They’re not just trying to sell us the latest and greatest product, but finding what fits us. I feel like Mitel has our back."
Gary Jeter
Chief Technology Officer, TruStone Financial Credit Union
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"A hosted Mitel cloud solution was a perfect choice for Brightside. It allowed us to cost effectively leverage multiple operations centers across the globe and employ a ‘follow the sun’ support model for our contact center."
Tuan Tran
IT Manager, Brightside Insurance and Warranty Solutions
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"I have no doubt that the Mitel system has paid for itself. As a credit union, you want the most value with the least amount of effort. Mitel accomplishes that in a number of ways. I would definitely recommend Mitel."
Greg Gallaway
IT Operations Manager, Spokane Teachers Credit Union
"By integrating with our financial platform, Symitar, agents receive information about the member from an auto pop feature, which has improved efficiency and customer service."
Ben Christensen
VP and CIO, Weber State Credit Union
"We like where Mitel is headed, their strategy, and the fact they are a key player not only in the U.S., but globally."
Scott Erlichman
Senior VP of Technology Infrastructure, Whitney National Bank
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Solution Bundles Built for Financial Services

  • Financial Services Agents on computers

    Financial Services Contact Center Agent Solution

    Capture customer information, validate customer identity, provide information with AI-powered voice/chat bots, and route clients who need additional help to experts in your organization for a frictionless client and agent experience.
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  • Woman on computer

    Mortgage and Loan Application Solution for Financial Services

    For Financial Services organizations establishing mortgages or general loans, closing applications in a timely manner is critical for business success.  The next financial institution is waiting with competitive rates and your applicants will commit when they can lock in the mortgage or loan at the right rate.
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Helpful Resources for Financial Services Communications
White Paper
Power An Intelligent Digital Customer Experience In The Financial Services Sector

Using data analytics as a means of unlocking valuable customer information is a huge opportunity for financial services businesses in particular, allowing them to exceed customer expectations.

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White Paper
Customer Experience Challenges in Pandemic Times

Download new research to get a glimpse into the consumer perceptions of how well organizations are meeting their expectations around CX and learn why keeping the status quo isn’t an option for contact centers.

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Ebooks and Guides
Building a strong hybrid work foundation

Research from Techaisle looks at how unified communications are key to modernizing today’s workplace.

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Ready to Transform Your Client and Employee Experience?

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