Optimize
Our Value
UCC Value Realization
Driving user adoption and understanding employee experience to ensure your organization is leveraging your Unified Communications and Collaboration solution to its full potential.
CX Value Realization
Bringing both the customer and employee experience into focus to optimize engagement strategies, combining digital and human touch in an optimum way to optimize your CX.
Critical Event Management Value Realization
Helping organizations to anticipate, mitigate and proactively manage business risk through our Critical Event Management Solutions.
Optimize Offerings
UCC Value Realization
Our customer success practitioners assess and benchmark your overall usage of available UCC features and capabilities against a define stake holder defined success criteria. This benchmark then serves as our canvas to recommend potential improvements to drive greater adoption and ultimately extract more value from effective solution usage. We will produce analysis based on available data to help guide these improvement steps and measures the impacting utilization rates, to demonstrate how effective our UCC solution is for your organisation. We will also work with your organization to help identify additional use cases, whilst driving a continuous improvement ethos.
CX Value Realization
CX strategies often have a major influence on the performance of your business. Our customer success practitioners will assess and benchmark the overall adoption of your CX platform capabilities, the onboarding experience along with training programs to ensure you are maximising your CX platform and achieving your stated success criteria. We’ll also work with you to explore how new technologies like AI can enrich your CX experience whilst ensuring Agent engagement is maintained.
Critical Event Management Value Realization
Critical Event Management capabilities go well beyond delivering more efficient communications and process automation when a major incident occurs. This platform sits at the core of your organisation proactively track assets & events that immediately bring into focus what is important and drive improvements in efficiency and resilience of critical day-day business processes. Our success practitioners work with our customers to ensure they are deployed and optimized to match your dynamic environments and the intelligence that they omit can be used effectively to minimise risk and drive the expected return on investment in the shortest possible timeframe.
