Critical Event Management
Benefits of Critical Event Management
Designed for Enterprises of All Verticals
Start your resilience journey with the range of Everbridge products designed for various vertical use cases including education, governments, healthcare, transportation, and others.
Product Interoperability
Take advantage of automated notifications in case of critical events via various multi-media channels - voice, video, text, and images.
A Comprehensive Product Suite
From advanced risk intelligence and communications to collaboration and coordination capabilities, Mitel Critical Event Management combines everything your organization needs into a single, modernized platform to streamline operations and enhance user experiences.
Regulatory compliance
Mitel Critical Event Management is compliant with international safety regulations and standards to make sure your information and organization is safe with us.
Flexibility of Service Delivery
With more than 350 ecosystem integrations, our Critical Event Management solutions bring you the flexibility you need to fit your specific organizational needs.
Future-Proof Solution
Future proven architecture, which is flexible, integrated, standard-based and can be extended to fit additional customer needs and use cases.
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Optimization of IT operations
Critical Event Management solutions facilitate risk mitigation and proof of compliance for employer duty of care and enable monitoring and proactive maintenance to avoid critical equipment failures and reduce employee risk.
Mitigation of supply chain disruption
Minimize negative impacts with alarming in case of maloperation of equipment via automated remedy actions including service and repair workflows.
Customer and employee experience and safety
Experience improved employee experience and safety for knowledge and frontline workers through automated notifications in case of critical events. Make sure everyone is informed at all times with alerting and information flow for customers and employees.
Crisis Dispatching and Management
No matter the emergency, Critical Event Management is here to help – we offer response improvements to various emergencies, including natural disasters, supply outages at production environments or cyber-attacks.
Versatility for Critical Communications
OpenScape Alarm Response
Take advantage of existing infrastructure with the combined power of Critical Event Management with OpenScape Alarm Response (OScAR). Optimize bandwidth by connecting directly to a carrier and avoid line blockage. Select a specific audience to be notified in case of an emergency and combine emergency response with communication sharing on different media channels (SMS, video, on-screen notifications).
OpenScape Xpert
Combined with Critical Event Management, OpenScape Xpert takes secure multi-channel conferencing and calling to a new level. Available as a hardware device or soft client for touch screen computers, it allows operators to manage several conferences simultaneously at the touch of a finger and seamlessly manage emergency response on different devices and channels.
Aragon Research Names Mitel Contact Center Leader for 2025
As a first-time recipient of the Leader designation for 2025 in the Contact Center Globe, Mitel’s offerings align with the direction of the Contact Center industry and the demands of the market
Features
- A comprehensive product suite for addressing critical event throughout different scenarios
- Flexibility of service delivery with more than 360 ecosystem integrations
- Future-proof, flexible architecture
- Regulatory-compliant and standard-based structure
- Multi-media delivery (voice, video, text, images) of emergency notifications
- Asset and people tracking for better utilization, scheduling and optimized workflow
- Data analysis for critical events prevention
- Monitoring and proactive maintenance to avoid critical equipment failures and reduce employee risk
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