Critical Event Management

Stay Ahead of Disruption
with One Coordinated Platform

When a cyber-attack, severe weather, or operational failure hits, fragmented communication slows decisions and amplifies risk. Mitel’s Critical Event Management (CEM) platform brings risk intelligence, targeted notifications, and automated response workflows into one environment, so teams can detect threats earlier, reach the right people quickly, and restore operations with less friction. Built for situations where communication delays have massive financial and operational impact, CEM keeps your organization resilient, your people informed, and your assets protected.

Emergency Field Worker
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Benefits of Critical Event Management

Faster Clarity When Every Second Counts

Most organizations have to switch between monitoring tools, communication systems, and manual coordination processes—each handoff costing time and introducing errors in an emergency. CEM helps organizations digitalize the full lifecycle of critical events into a single platform to plan, monitor, alert, respond, and improve. With 400+ technology integrations tying digital and physical signals into one response layer, teams spend less time switching tools and more time acting on information that matters. 

Reach Everyone, Regardless of Where They Are

Frontline workers, mobile employees, and traveling staff cannot rely on a single channel during a crisis. 

CEM delivers real-time alerts simultaneously across SMS, voice, email, app push notifications, andon-screen messages, with geo-targeting that reaches people based on their current physical location, not just their registered workplace. With 6,500+ customers and over 2 billion people protected, the platform is validated for enterprise-scale reach. 

Strengthen Resilience and Support Compliance Readiness

Regulatory pressure is growing. The 2025 EU DORA guidelines set strict expectations on operational resilience and traceable incident response, with similar mandates expanding across sectors worldwide. CEM’s built-in resilience lifecycle, full audit trails, after-action reporting, and automated recovery plans give organizations the documentation and operational structure to demonstrate readiness to regulators and stakeholders.

Solutions Built for Your Operational Reality

Stronger Coordination for Enterprise Risk & Resilience Teams

Full-lifecycle CEM deployment with AI-powered risk intelligence, automated playbooks, and complete audit trail capabilities for global enterprise operations. 

Critical Event Management (Enterprise)

Hybrid Crisis Management for Mission-Critical Environments

Full crisis coverage detects threats centrally and executes fast, reliable, on-premises alerts to frontline devices – ensuring coordinated response, employee safety, and operational continuity without communication overload. 

Critical Event Management + OpenScape Alarm Response

Key Features

Men in data centre with laptops

Know Early, Decide Fast

  • CEM monitors 25,000+ daily risk signals across physical, digital, and supply chain threat categories, automatically correlating threats to the people, locations, and assets in your organization. Teams get immediate clarity on who and what is affected, enabling fast decisions that reduce downtime and eliminate manual coordination. 

  • Around-the-clock threat detection surfaces the most relevant risks affecting your operations before they escalate into full incidents. Early identification gives response teams time and context to act with confidence, rather than being forced to react under pressure, when options are already limited. 

  • Pre-configured response workflows activate the right actions the moment a critical event is detected—notifying the right people, initiating escalation procedures, and triggering remediation steps without waiting for manual coordination. This reduces mean time to acknowledge and mean time to resolve across every incident type. 

Healthcare Personnel on Mobile Phone

Reach Everyone, Everywhere

  • Real-time alerts are delivered simultaneously across SMS, voice calls, email, mobile push notifications, and on-screen messages, so no single channel failure prevents staff, visitors, or the public from being reached. Geo-Targeting and Location-Based Alerts 

    CEM’s geo-targeting capabilities deliver alerts to individuals based on their current physical location. Mobile and traveling staff receive location-specific instructions, safe-corridor guidance, and proximity-based warnings wherever they are at the time of an incident. 

  • Employees can report their safety status, request assistance, and receive location-specific instructions directly through the platform. Two-way messaging gives incident coordinators real-time accountability across distributed teams—a critical capability when managing evacuations or active threat scenarios.

Critical Response Call Handler

Resilience and Compliance Readiness

  • CEM structures organizational resilience across five stages: Plan, Monitor, Alert, Respond, and Improve. Each incident generates the data needed to strengthen future response, so organizations build measurably better preparedness over time. 

  • Every alert sent, action taken, and outcome recorded is logged with full traceability. Audit trails and after-action reports support tightening regulatory standards, including the EU DORA guidelines, and give organizations documented evidence of response capability for stakeholders and regulators. 

  • CEM enables organizations to test response plans before an incident occurs, to validate communication coverage, workflow logic, and escalation paths. Automated recovery plans and continuity planning tools help operationalize compliance and prove readiness without waiting for a real event to expose gaps.

  • Navigating Uncertainty

How mitel leads in Critical Event Management

In an era of increasing volatility, the ability to manage critical events effectively is paramount.  The European Critical Event Management (CEM) Communications Industry Excellence in Best Practices Award from Frost & Sullivan recognizes Mitel for revolutionizing the industry through innovative technology and strategic partnerships.

Read more
Frost & Sullivan 2025 Front Cover

Critical Event Management in Action

Awards

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Features Comparison

CapabilityCoreProfessionalEnterprise
Your organisation's need"I need to communicate with my employees during an emergency.""I need to know when to communicate with my employees and fully understand any upcoming threats.""I need to know when to communicate with my employees, about upcoming threats and manage risks to my business at scale."
Mass notifications
Real-time Location Tracking
Mobile Safety Features
Automatic Scheduling and Escalation
Real-time Insights
Weather Alerts
Risk Intelligence 

 

Global Incident Tracking 
Advanced Analytics  
Centralized Crisis Management   
Flow Designer   
Resilience Insights   

Related Products

Frequently Asked Questions - Your Questions About Mitel Critical Event Management Answered

  • Critical Event Management is a full-lifecycle platform that covers anticipation, mitigation, response, and recovery, not just alert delivery. Whereas basic mass notification sends a message and stops, CEM monitors threats using AI-powered risk intelligence, automates response workflows, tracks outcomes, and generates the audit trails needed for regulatory compliance.

  • Any organization with a duty of care obligation, regulatory compliance requirements, or operational continuity objectives stands to benefit. CEM is deployed across education campuses, government agencies, healthcare networks, energy and manufacturing facilities, and global enterprises. The platform scales from mid-size organizations to multi-site, multi-country deployments serving tens of thousands of people.

  • CEM connects with OpenScape Alarm Response and OpenScape Xpert for extended critical communication coverage. Beyond Mitel’s own ecosystem, CEM supports 400+ third-party integrations, including Riskonnect and xMatters, so organizations can connect digital and physical risk signals into a single response layer without replacing existing infrastructure.

  • CEM’s built-in audit trails, traceable communications, and after-action reporting directly support the operational resilience requirements set out in EU DORA guidelines and similar regulations. Scenario testing and automated recovery plans help organizations operationalize compliance requirements, giving both internal teams and external regulators documented evidence of preparedness and continuous improvement.