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Critical Event Management

Critical events affect us more than ever - companies, organizations, and individuals. Therefore, risk Planning & Mitigation are key success factors to respond quickly and effectively to critical events. Together with our partner Everbridge, Critical Event Management provides answers to critical customer challenges, helps to accelerate the customers digital transformation journey, improves our customers’ operational efficiency, reduces time to resolution and enhances employee and customer experience. We offer risk planning and mitigation when it’s needed the most to keep people safe and businesses running.

Featured

Critical Event Management

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Critical events affect us more than ever - companies, organizations, and individuals. Therefore, risk Planning & Mitigation are key success factors to respond quickly and effectively to critical events. Together with our partner Everbridge, Critical Event Management provides answers to critical customer challenges, helps to accelerate the customers digital transformation journey, improves our customers’ operational efficiency, reduces time to resolution and enhances employee and customer experience. We offer risk planning and mitigation when it’s needed the most to keep people safe and businesses running.

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Benefits of Mitel Critical Event Management

Designed for Enterprises of All Verticals

Enterprise Business Icon

Start your resilience journey with the range of Everbridge products designed for various vertical use cases including education, governments, healthcare, transportation, and others.

Product Interoperability

Interoperability icon

Take advantage of automated notifications in case of critical events via various multi-media channels - voice, video, text, and images.

A Comprehensive Product Suite

Comprehensive product suite

From advanced risk intelligence and communications to collaboration and coordination capabilities, Mitel Critical Event Management combines everything your organization needs into a single, modernized platform to streamline operations and enhance user experiences.

Regulatory compliance

Regulatory compliance

Mitel Critical Event Management is compliant with international safety regulations and standards to make sure your information and organization is safe with us.

Flexibility of Service Delivery

Flexibility of Service Delivery

With more than 350 ecosystem integrations, our Critical Event Management solutions bring you the flexibility you need to fit your specific organizational needs.

Future-Proof Solution

Future-Proof Solution

Future proven architecture, which is flexible, integrated, standard-based and can be extended to fit additional customer needs and use cases.

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  • Man checking systems

    Optimization of IT operations

    Mitel Critical Event Management solutions facilitate risk mitigation and proof of compliance for employer duty of care and enable monitoring and proactive maintenance to avoid critical equipment failures and reduce employee risk.
  • Two men comparing notes

    Mitigation of supply chain disruption

    Minimize negative impacts with alarming in case of maloperation of equipment via automated remedy actions including service and repair workflows.
  • Medical person on mobile phone

    Customer and employee experience and safety

    Experience improved employee experience and safety for knowledge and frontline workers through automated notifications in case of critical events. Make sure everyone is informed at all times with alerting and information flow for customers and employees.
  • Emergency operator agent with headset

    Crisis Dispatching and Management

    No matter the emergency, Mitel Critical Event Management is here to help – we offer response improvements to various emergencies, including natural disasters, supply outages at production environments or cyber-attacks.

Versatility for Critical Communications

Mitel Critical Event Management can be easily linked with other solutions to better serve customers and boost efficiency in emergency response.

  • Mitel OpenScape Alarm Response

    Take advantage of existing infrastructure with the combined power of Critical Event Management with OpenScape Alarm Response (OScAR). Optimize bandwidth by connecting directly to a carrier and avoid line blockage. Select a specific audience to be notified in case of an emergency and combine emergency response with communication sharing on different media channels (SMS, video, on-screen notifications).

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  • OpenScape Xpert

    Combined with Mitel Critical Event Management, OpenScape Xpert takes secure multi-channel conferencing and calling to a new level. Available as a hardware device or soft client for touch screen computers, it allows operators to manage several conferences simultaneously at the touch of a finger and seamlessly manage emergency response on different devices and channels.

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Features

  • A comprehensive product suite for addressing critical event throughout different scenarios
  • Flexibility of service delivery with more than 360 ecosystem integrations
  • Future-proof, flexible architecture
  • Regulatory-compliant and standard-based structure
  • Multi-media delivery (voice, video, text, images) of emergency notifications
  • Asset and people tracking for better utilization, scheduling and optimized workflow
  • Data analysis for critical events prevention
  • Monitoring and proactive maintenance to avoid critical equipment failures and reduce employee risk

Is this product right for you?

Contact Sales

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