Critical Event Management

Critical events affect us more than ever - companies, organizations, and individuals. Therefore, risk Planning & Mitigation are key success factors to respond quickly and effectively to critical events. Together with our partner Everbridge, Critical Event Management provides answers to critical customer challenges, helps to accelerate the customers digital transformation journey, improves our customers’ operational efficiency, reduces time to resolution and enhances employee and customer experience. We offer risk planning and mitigation when it’s needed the most to keep people safe and businesses running.
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Benefits of Critical Event Management

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Versatility for Critical Communications

Critical Event Management can be easily linked with other solutions to better serve customers and boost efficiency in emergency response.

OpenScape Alarm Response

Take advantage of existing infrastructure with the combined power of Critical Event Management with OpenScape Alarm Response (OScAR). Optimize bandwidth by connecting directly to a carrier and avoid line blockage. Select a specific audience to be notified in case of an emergency and combine emergency response with communication sharing on different media channels (SMS, video, on-screen notifications).

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OpenScape Xpert

Combined with Critical Event Management, OpenScape Xpert takes secure multi-channel conferencing and calling to a new level. Available as a hardware device or soft client for touch screen computers, it allows operators to manage several conferences simultaneously at the touch of a finger and seamlessly manage emergency response on different devices and channels.

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