Critical Event Management

Critical events — whether a security incident, severe weather threat, infrastructure failure, or medical emergency — expose a common organizational vulnerability: the inability to reach the right people, quickly, through whatever channel they're using at that moment. For organizations managing multiple sites or a dispersed workforce, this gap has real consequences for safety, operational continuity, and liability. 

Mitel's Critical Event Management solution, powered by Everbridge, provides a unified platform for preparing for, responding to, and recovering from critical events. It combines risk intelligence — identifyingemerging threats based on location data — with incident response coordination and post-event analysis. The platform can reach personnel simultaneously across mobile devices, email, desk phones, and SMS. It's designed for organizations that need to manage incidents at scale, coordinate response across internal teams and external services, and maintain a clear operational picture throughout — all from a single interface. 

An emergency notification platform that operates in isolation from your existing communications infrastructure is slower to adopt and less effective in a real incident. Reaching people through a separate system they're unfamiliar with — especially under pressure — adds friction at exactly the wrong moment. 

Mitel's Critical Event Management solution is designed to work alongside Mitel's UC platforms, reaching personnel through the same communications infrastructure they use daily — desk phones, mobile handsets, soft clients, and messaging apps. Location tracking integrates with the platform's notification logic, supporting targeted alerts based on where people actually are, not just where they're assigned. For IT and operations teams, this unified approach simplifies system management and reduces the risk of notification failure when an incident occurs. Organizations don't need to maintain a separate communications layer for emergencies. 

Organizations face a wide range of critical scenarios — some sudden and acute, others unfolding over hours or days and requiring sustained coordination. The common requirement is a platform that can scale its response, reach dispersed staff, and give incident managers a clear operational picture throughout. 

Mitel's Critical Event Management platform supports emergency response for scenarios including severe weather events, physical security threats, IT infrastructure outages, and health and safety incidents. For healthcare organizations specifically, this includes coordinating clinical emergency response, managing staff safety during facility incidents, and maintaining care communication continuity during disruptions. Post-event analysis supports after-action reviews, helping organizations improve response protocols based on documented outcomes. In regulated industries, this event documentation also supports compliance reporting requirements.

Most emergency response begins too late — not because people act slowly, but because they know too late. By the time an incident is confirmed, escalated internally, and communicated to the right people, meaningful response time has already elapsed. Risk intelligence shifts this by identifying emerging threats before they become active incidents. 

Mitel's Critical Event Management platform incorporates early threat identification capabilities that monitor for developing situations — weather patterns, security incidents, infrastructure alerts — and surfaces them to operations and safety teams ahead of escalation. Location tracking identifies which personnel are proximate to a risk zone and need to be notified or relocated. The outcome is more preparation time, clearer situational awareness, and faster coordinated response when it matters. For organizations managing multiple sites or a geographically distributed workforce, this capability addresses the fundamental limitation of hub-and-spoke incident notification: it doesn't scale to the speed or complexity of real events.