THE MITEL BLOG

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September 11, 2024

Future-Proof Communication with Mitel Interaction Recording Insights AI

Discover how Mitel Interaction Recording Insights AI optimizes customer experiences, automates quality management, and ensures compliance in contact centers, especially finance. 

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Company News

September 10, 2024

Mitel in The News: 5 Stories You Might Have Missed in July and August

Catch up on 5 key Mitel news stories from July and August, including insights on AI, business communications, and new solutions for frontline efficiency.

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Digital Transformation

September 05, 2024

Embracing GenAI at Mitel: Navigating the Next Wave of Innovation

Discover how Mitel leverages Generative AI (GenAI) to enhance communication, boost efficiency, and deliver innovative solutions while ensuring control and compliance.

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Reliability & Redundancy

September 03, 2024

Lessons Learned in Communication Resilience

Amid global outages like CrowdStrike, Mitel’s resilient communication systems help to ensure uninterrupted service, proving the importance of hybrid infrastructure and robust security.

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Digital Transformation

August 19, 2024

How Technology Can Assist in Telehealth E-Consultations

E-Consultation can save billions yearly. Explore remote doctor-patient consultations' benefits and how technology improves these interactions.

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Digital Transformation

August 14, 2024

Making Hybrid Work Successful: Strengthening Your Tech Stack

Catch up on Mitel CTO Luiz Domingos's article tech in hybrid environments, originally published on HR Daily Advisor.

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Customer Experience

August 12, 2024

3 Tips to Transform Your Contact Center Customer Experience

How can you turn unsatisfied customers into brand loyalists? Contact centers are pivotal for the customer experience – here are three ways to transform CX.

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Digital Transformation

August 05, 2024

5 Ways Mitel Aligns Portfolio and Future Innovations

Discover Mitel's hybrid cloud strategy post-Unify acquisition, driving seamless UC integration, enhancing frontline worker productivity, and fostering innovation with AI.

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Culture

July 31, 2024

Celebrating Mitel’s Month of Service: A Tribute to Mitel Serves Volunteers

Explore Mitel's 2024 Month of Service, where employee volunteers make a global impact through diverse community and environmental efforts.

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Expert Insights

July 29, 2024

The Future of Business Communications: Insights from Mitel CMO Eric Hanson

CMO Eric Hanson explores how Mitel's hybrid, integrated approach to business communications drives innovation, flexibility, and real business value.

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