THE MITEL BLOG

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March 26, 2025

Contact Center Customer Experience and the Rise of AI: Are All Bots the Same?

Could the evolution of AI-influenced interactions bring us back to our more natural, efficient way of communication? Explore the potential of voice bots in the contact center customer experience.

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Business Phones

March 24, 2025

Are Desk Phones Still Relevant in Today’s Communication Ecosystem?

As soft clients and mobile phones move in as the primary communication experiences in organizations, does the desk phone still have a place?

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Business VoIP

March 20, 2025

5 Ways to Spring Clean Your Communications Tools

There’s a reason we feel the urge to clean house every spring. This year, try spring-cleaning your communications and collaboration tools to save time and be more productive in the workplace.

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Enterprise Communications

March 18, 2025

Communication Solution Choice: Aligning UC with Enterprise Goals

The success of a hybrid communications landscape approach can hinge on the solution choice. Whether core, advanced, or mission-critical, align your infrastructure to your desired outcomes.

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Security & Compliance

March 17, 2025

How AI Helps Organizations Stay Ahead of Regulatory Challenges

AI-powered compliance monitoring helps businesses avoid fines, detect fraud, and ensure regulatory adherence in real-time. Stay ahead of compliance challenges with Mitel Interaction Recording and Recording Insights AI.

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Company News

March 13, 2025

Mitel in The News: 5 Stories You Might Have Missed in January and February

Mitel's latest highlights include partnership news, a highly anticipated product rollout, and new numbers that support the growing demand for hybrid communications solutions.

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Digital Transformation

March 10, 2025

Beyond the Call: Unlocking Intelligence in Every Interaction with AI

AI-assisted call intelligence helps organizations gain insights, streamline operations, and improve decisions. See how it can help enhance the value of conversations.

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Industries

March 03, 2025

How Generative AI Shapes Government Technology

Discover how Generative AI (GenAI) transforms government technology, enhancing policy generation, citizen engagement, and decision-making for better public services.

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Company News

February 27, 2025

The Mitel & Zoom Advantage: Powering the Future of Enterprise Communications

Unlock the power of hybrid communication with Mitel and Zoom. Enhance flexibility, efficiency, and CX with AI-driven solutions that optimize collaboration and continuity.

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Customer Experience

February 26, 2025

Automated Quality Management Boosts Service Quality & Customer Satisfaction

Boost service quality and customer satisfaction with AI-driven automated quality management. Save time, ensure consistent evaluations, and enhance customer experience.

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