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How Machines Will Shape the Customer Experiences of Tomorrow
  • News & Trends

How Machines Will Shape the Customer Experiences of Tomorrow

Today, exceptional customer service isn’t solely determined by face-to-face or voice-to-voice exchanges; it’s a multichannel and, frequently, machine-enhanced process that ties together voice, video, mobile and online channels to deliver a seamless and highly-personalized experience.
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The 8 Most Important Call Center Trends to Watch in 2018
  • News & Trends

The 9 Most Important Call Center Trends to Watch in 2018

2018 is shaping up to be the year of strategic thinking: better analytics, more intentional social media conversations and innovative ways to involve artificial intelligence. To help you stay on target for 2018, we’ve identified nine of the most influential trends affecting centers so far.
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Four Ways Giving Machines a Voice Boosts Customer Experience
  • Tips & Advice

Four Ways Giving Machines a Voice Boosts Customer Experience

Collaboration Tools Build Productive Campuses
  • Tips & Advice

Collaboration Tools Build Productive Campuses

As Call Commerce Rises, Are Growing Businesses Mobile Ready?
  • News & Trends

As Call Commerce Rises, Are Growing Businesses Mobile Ready?

How, and Why, Governments Must Act on Customer Experience
  • Tips & Advice

How, and Why, Governments Must Act on Customer Experience

6 Ways Sports Venues Can Elevate Fans’ Customer Experience
  • Tips & Advice

6 Ways Sports Venues Can Elevate Fans’ Customer Experience

Cloud Communications: The Future of Manufacturing
  • News & Trends

Cloud Communications: The Future of Manufacturing

Why More CFOs Are Shifting IT Investment from Capex to Opex
  • Tips & Advice

Why More CFOs Are Shifting IT Investment from Capex to Opex

Why Mobility Comes First in Customer Experience
  • Tips & Advice

Why Mobility Comes First in Customer Experience

API Integration Helps K-12 Schools Get More from Existing Tools
  • Tips & Advice

API Integration Helps K-12 Schools Get More from Existing Tools

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