Phone Systems & Communications Solutions for Retail Stores, Shops, Restaurants & More
Each retailer is unique, but they all face the same challenges: cost control, inventory management, self-service growth and leveraging Generative AI for e-commerce. They need to find solutions that fit their business models and activities.
We Understand Retail Communication Challenges
Stores Become Autonomous
Manage opening hours, change the greeting, control call handling...Give your store managers the power to customize their omnichannel communication in an intuitive way.
Provide an Optimal Customer Experience
Understanding and building the customer journey is not an exact science. Mitel makes it easy for you to deliver customer experiences that meet individual needs and expectations by leveraging all communication channels.
A Team Dedicated to Customers
Informing, advising, convincing, delivering, cashing, helping: all the stages of sales require responsiveness and cooperation from all your employees, from the sales team to the back office. Because your teams are at the center of the sales process, give them the means to collaborate efficiently.
The Workplace is Mobile
Mobility in stores, in stockrooms or logistics areas, mobility outside your sites, ability to telecommute. Whether they are salespeople, advisors, store or department managers, in charge of after-sales service or logistics, give your employees the freedom to carry out their mission, including when they travel.
Find the Right Retail Communications Solution for Your Business
Streamline operations, boost customer experience, and empower your retail teams—all with one solution tailored to your needs.
Digital Communications Tailored for Your Retail Shop, Restaurant & More
MiCollab
Mitel MiCollab is a fast, secure enterprise collaboration solution for wherever you are, whenever you need it.
MiContact Center Business
The enterprise-class omnichannel customer experience management platform designed for customer-centric businesses.
Aragon Research Names Mitel Contact Center Leader for 2025
As a first-time recipient of the Leader designation for 2025 in the Contact Center Globe, Mitel’s offerings align with the direction of the Contact Center industry and the demands of the market
Solution Bundles Built for Diverse Retail Environments
Alarming and Mass Notification Solution
In case of emergency, your organization needs a fast, efficient and reliable way to notify staff to keep everyone safe.
Customer Experience
Create a personalized shopping experience for your customers to increase their satisfaction.
