Phone Systems & Communications Solutions for Retail Stores, Shops, Restaurants & More

Each retailer is unique, but they all face the same challenges: cost control, inventory management, self-service growth and leveraging Generative AI for e-commerce. They need to find solutions that fit their business models and activities.

We Understand Retail Communication Challenges

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Stores Become Autonomous

Manage opening hours, change the greeting, control call handling...Give your store managers the power to customize their omnichannel communication in an intuitive way.

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Provide an Optimal Customer Experience

Understanding and building the customer journey is not an exact science. Mitel makes it easy for you to deliver customer experiences that meet individual needs and expectations by leveraging all communication channels.

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A Team Dedicated to Customers

Informing, advising, convincing, delivering, cashing, helping: all the stages of sales require responsiveness and cooperation from all your employees, from the sales team to the back office. Because your teams are at the center of the sales process, give them the means to collaborate efficiently.

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The Workplace is Mobile

Mobility in stores, in stockrooms or logistics areas, mobility outside your sites, ability to telecommute. Whether they are salespeople, advisors, store or department managers, in charge of after-sales service or logistics, give your employees the freedom to carry out their mission, including when they travel.

Find the Right Retail Communications Solution for Your Business

Streamline operations, boost customer experience, and empower your retail teams—all with one solution tailored to your needs.

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Digital Communications Tailored for Your Retail Shop, Restaurant & More

MiCollab

Mitel MiCollab is a fast, secure enterprise collaboration solution for wherever you are, whenever you need it.

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MiContact Center Business

The enterprise-class omnichannel customer experience management platform designed for customer-centric businesses.

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White Paper

Aragon Research Names Mitel Contact Center Leader for 2025

As a first-time recipient of the Leader designation for 2025 in the Contact Center Globe, Mitel’s offerings align with the direction of the Contact Center industry and the demands of the market 

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Why Retail Customers Love Us

"AllSaints now has a fully resilient and scalable Mitel UCaaS which provides a single experience across all 27 countries and 232 stores. The move to the cloud has provided enhanced stability and reliability, with global functionality. "

Andy Dean, Technical Operations Manager, AllSaints

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"I would definitely recommend Mitel. They’ve been committed to our success in the cloud and a great partner to work with from the very beginning."

Laurent Gaertner, Director of Global Network and Hosting, Carlsberg Breweries

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"Because the Mitel system is so straightforward, we only need one person to manage the phone system rather than one for each location. As a result, we’re simply spending less and getting more."

Judy Serra, Controller and Assistant General Manager, Headquarter Toyota

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"We have chosen Mitel because we like its broad range of functions and robust infrastructure that matches our geographical locations."

Samy Ouharzoune, Unified Systems and Communications Engineer, Econom

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Solution Bundles Built for Diverse Retail Environments

Alarming and Mass Notification Solution

In case of emergency, your organization needs a fast, efficient and reliable way to notify staff to keep everyone safe.

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Customer Experience

Create a personalized shopping experience for your customers to increase their satisfaction.

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