Critical Communication Solutions

When disruption to communications is not an option, empower teams with the tools they need to manage through mission-critical moments.

In high-stakes environments, there’s no room for communication gaps. Mitel’s Critical Communication hardware and software solutions are purpose-built for specialized talent, delivering critical services from a platform designed for resilience, clarity, and continuity. It’s critical communication at the point of action.

Designed for Action. Built for Continuity. Ready for the Unpredictable.

Know earlier. Respond faster.

With the right experience to meet the needs of high-impact or critical situations, Mitel delivers specialized solutions that help mission-critical teams reach the right people with the right information at the right time—for precision decisions, minimizing disruption, and reducing risk. 

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From Core to Critical: Communications without Compromise

Mitel’s mission-critical solutions use a common, hardened communication foundation to support unique and diverse front-end needs across your estate, minimizing downtime and safeguarding operational integrity. 

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Expand Your Reach. Accelerate Your Responses.

When working in time-critical environments like air traffic control, public transportation, or financial and energy trading, precision and reliability aren’t optional—they’re essential. Mitel provides solutions supporting diverse communication channels, including radio, telephony, data, and video, so you respond faster, with confidence and control.  

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Trusted by Industries Where Communication Is Critical

Communication directly impacts the quality of care in healthcare. Trust and security are non-negotiable in financial services. Resilience, security, and compliance are essential in government and defense. Mitel brings deep experience in these high-stakes environments, with highly secure solutions built to meet the strict standards of regulated industries and the specialized demands of mission-critical use cases. 

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Critical Communications Products

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OpenScape Xpert

A highly reliable, secure, JITC-certified, multi-line communications solution, OpenScape Xpert is ideal for time-critical communication needs, from financial, energy, and commodity trading to dispatchers in control centers or public safety communication operations.

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Critical Event Management

Critical Event Management (CEM), powered by Everbridge, helps organizations prepare for, respond to, and recover from critical events — all from a single platform. It brings together risk intelligence, location tracking, incident response, and post-event analysis so you can identify threats early, protect people and assets, and coordinate action with speed and confidence.

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Revolution

From the education campus to the industrial complex, Mitel Revolution is a powerful mass notification solution that ensures awareness, safety, and faster response times during critical events.

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OpenScape Alarm Response

OpenScape Alarm Response helps you detect, prioritize, communicate and resolve critical issues before they escalate. Whether it's a nurse call alert in a hospital or an equipment failure notification on the factory floor, automated workflows ensure your teams respond faster, reduce risk, and keep operations running smoothly and safely.

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Virtual Care Collaboration Service

A secure, end-to-end collaboration platform that turns virtual consultations into meaningful, patient-centered care — helping healthcare teams collaborate more effectively and improve outcomes with AI insights and data-driven context embedded into communication streams for healthcare providers, patients and their families.

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OpenScape HiMed

Get outstanding performance features at the point of care that go beyond first-class infotainment. Receive information about hospital stay, simplify processes and improved productivity for everyone involved in healthcare.

Discover Our Complete Mission-Critical Communication Portfolio

For information about our complete mission-critical communication portfolio, visit our product catalog.

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