An enterprise all-in-one customer interaction management platform that transforms dated voice-only call centers into omnichannel customer experience centers.
An enterprise all-in-one customer interaction management platform that transforms dated voice-only call centers into omnichannel customer experience centers.
Benefits of MiContact Center Enterprise
Excellent Customer Service Whatever the Contact Method
Provide consistent, high quality customer service across all the contact methods that customers choose to use (phone, email, SMS text, web chat, and social media). Agents collaborate instantaneously with experts to resolve customer inquiries on first contact resulting in fewer interaction transfers and customer call backs.
Mobile Workforce
Agents stay connected and work from anywhere using a smartphone. Supervisors view real-time dashboards and make configuration changes to agents, queues, skills, and priorities on their tablets.
Flexible Deployment Options
Enjoy the flexibility of deploying MiContact Center Enterprise on premise, virtualized in your data center, in a hybrid configuration or in a private/public cloud with native multi-tenanting.
Open Architecture
Achieve true business process efficiency with our open APIs and toolkits. Integrate 3rd party applications like WFM, CRM, IVR, and ERP, etc. with ease. Our Open Media API provides prioritized routing, queueing and reporting of any 3rd party media type.
Scalability & Resiliency
Aggregate multiple High Availability servers under a resilient network operation center (NOC) style environment for large-scale, dispersed deployments of up to 30,000 concurrent agents.
"I would definitely recommend Mitel. They’ve been committed to our success in the cloud and a great partner to work with from the very beginning."
Features
Support
