Cloud for Enterprise, with No Compliance Compromise
Mitel Secure Cloud provides enterprise communications as a private managed service with the data sovereignty, security controls, and regulatory compliance your organization demands. With Secure Cloud there is no need to compromise as you might with multitenant architecture decisions that create governance gaps, compliance exposure, and operational dependencies on their service model. Built for large enterprises in complex regulatory environments such as healthcare systems bound by data protection laws, financial institutions managing cross-border operations, and government agencies with sovereignty requirements.
Benefits of Mitel Secure Cloud
Private Instance Architecture Without Multi-Tenant Risk
Built on dedicated infrastructure with EU data sovereignty, Mitel Secure Cloud eliminates the shared environment compliance exposure of multi-tenant platforms while maintaining cloud economics. When vendor consolidation or M&A changes your provider's security posture overnight, your communications infrastructure remains isolated, controlled, and compliant with organizational governance requirements—not subject to lowest-common-denominator policies applied across thousands of tenants.
Infrastructure Protection During Cloud Transition
Retain existing SBCs, gateways, DECT wireless systems, and endpoint investments without replacing functional infrastructure or retraining operations teams. Transition to managed cloud matches organizational change capacity rather than vendor timeline pressure. Avoid the professional services trap where migration costs exceed the value of moving—particularly relevant when your existing on-premises deployment meets current business requirements but lacks the staffing model for continuous platform updates.
Continuous Platform Currency Without Disruptive Upgrades
Evergreen architecture delivers security patches, regulatory compliance updates, and feature enhancements automatically without operational downtime or project-based upgrade cycles. Eliminate the technical debt accumulation that occurs when upgrade complexity causes organizations to defer patches—creating the security and compliance exposure that makes auditors nervous and regulators pay attention.
Managed Cloud Services
For Large Enterprise Organizations
Scalable managed communications for 1,000 to 5,000 users with service-level differentiation by user role rather than organizational size.
Essential, Premier, and Elite User packages
For Very Large Enterprises
Comprehensive managed services for 5,000 to 10,000+ users with dedicated technical account management and architecture review.
Enterprise-scale packages with premium service
For Regulated Industries
Private instance deployment with enhanced security controls and data sovereignty architecture for strict compliance requirements.
Healthcare, Financial Services, Government packages
Key Features
Enterprise Architecture and Control
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Redundant SIP architecture delivering carrier-grade call routing with high-availability deployment supporting 1,000 to 10,000+ concurrent sessions. Unlike platforms that route through vendor-controlled infrastructure where you become dependent on their capacity planning, your dedicated soft switch scales based on your actual usage patterns and business requirements.
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Secure connectivity to SIP carriers with threat protection, protocol normalization, and QoS enforcement. Critical for organizations where communications security cannot depend on third-party carrier network practices—your SBC enforces security policy regardless of upstream carrier behavior or downstream endpoint vulnerabilities.
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Complete UC capabilities including presence management, persistent messaging, HD video conferencing, and mobile applications that integrate with existing directory infrastructure. Addresses the integration tax most platforms charge for connecting communications to identity management systems—native LDAP/Active Directory synchronization rather than third-party middleware that creates additional failure points.
Compliance, Security, and Governance
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Completely isolated virtualization environment with independent access controls and zero shared infrastructure across customers. When security incidents or compliance violations occur in multi-tenant environments, your communications infrastructure remains unaffected —eliminates the risk exposure from sharing resources with organizations whose security practices you cannot audit or control.
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All data storage, processing, and backup occurs within EU borders (Frankfurt data center) meeting ISO 27001, BSI C5, and GDPR requirements without data transfer mechanisms or adequacy assessments. Particularly relevant for organizations where regulators increasingly scrutinize cross-border data flows—your architecture demonstrates compliance by design rather than contractual assurance.
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Retain existing SIP service provider relationships with flexible connection models. Protects negotiated carrier rates, preserves business relationships that extend beyond communications services, and prevents vendor lock-in where platform provider also controls carrier selection—creating conflicts of interest around least-cost routing and service quality disputes.
Migration Path and Operational Model
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Fully managed migration process protecting existing platform investments with phased transition methodology. Unlike vendors whose migration professional services exist to recover losses from aggressive platform pricing, migration services focus on minimizing business disruption rather than maximizing services revenue—addresses the economic reality where migration costs often exceed projected three-year platform savings.
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Seamless connection between on-premises infrastructure and cloud services maintaining local installations including DECT wireless, SIP endpoints, and legacy integrations. Critical for organizations with dozens of branch locations where full redundancy hardware doesn't make economic sense—survive WAN failures locally while maintaining centralized management and feature consistency.
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Always-current architecture with automatic updates delivered continuously without operational downtime or version-dependent support lifecycles. Eliminates the technical debt that accumulates when upgrade complexity causes organizations to defer maintenance—then creates the forced upgrade scenario where platforms reach end-of-support with no gradual transition path.
Mitel Secure Cloud in Action
Awards
Service Packages Comparison
| Features | Essential | Premier | Elite |
|---|---|---|---|
| Voice Communication | |||
| Voicemail | ![]() | ||
| Chat & Presence | ![]() | ||
| Mobile Apps | ![]() | ||
| Video Conferencing | ![]() | Limited | Advanced |
| Whiteboard & Polls | ![]() | ![]() | |
| Large Conferences (250+) | ![]() | ![]() |
Related Products
Mitel Secured Cloud Frequently Asked Questions
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Private dedicated instance means isolated compute, storage, network, and access controls with independent security boundaries—not just dedicated virtual machines on shared infrastructure. Your environment remains unaffected by security incidents, performance issues, or configuration changes in other customer environments. When vendors experience security events or service disruptions, forensics can definitively establish whether your data or systems were exposed—critical for breach notification requirements and compliance reporting.
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Retain SBCs for carrier connectivity, gateways for PSTN integration, DECT wireless systems for mobile operations, and IP endpoints across all locations. Hybrid deployment architecture maintains on-premise infrastructure exactly where it makes operational or economic sense—headquarters with full redundancy infrastructure, branch offices with local survivability, remote locations with centralized services. Addresses the reality where replacing functional infrastructure creates capital expenditure without corresponding business value.
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All data storage and processing occurs in Frankfurt, Germany data center on Oracle Cloud Infrastructure meeting ISO 27001, BSI C5, and GDPR requirements. No data transfer outside EU boundaries eliminates adequacy assessment requirements and cross-border data flow scrutiny. When regulatory frameworks shift—trade agreements expire, adequacy decisions get revoked, new data protection laws emerge—your architecture remains compliant without contract amendments or infrastructure migration.
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Continuous automatic updates, security patches, and feature releases occur without operational downtime or version dependencies. Eliminates the technical debt cycle where upgrade complexity causes deferral, creating end-of-support scenarios with no gradual path forward. No more "upgrade to Version X by deadline Y or lose vendor support" forcing disruptive infrastructure changes during budget freezes or M&A integration periods.
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Large enterprises (1,000+ users) with regulatory compliance requirements making multi-tenant architecture untenable, organizations with complex infrastructure investments where replacement costs exceed cloud transition value, companies operating in industries where data sovereignty carries regulatory or competitive implications. Not appropriate for organizations with aggressive cloud-first mandates or businesses where communications represents low-criticality infrastructure— standard UCaaS platforms provide better economics when governance and compliance requirements don't demand private infrastructure.
