MiContact Center Live

MiContact Center Live is a true cloud solution that enables businesses to intelligently deliver quality customer experience anywhere, anytime, from any device, and across any channel.

A true cloud solution

No software to download or licenses to deploy. MiContact Center Live is completely Web-based and compatible with any operating system or browser.

Easy to use agent interface

MiContact Center Live’s clean, modern interface is designed to allow agents to navigate a rich feature set intuitively and efficiently, with important customer information presented front and center. Includes a light-touch CRM database to manage customer information and interactions.

Fully integrated multi-channel and social media

Agents can interact with customers through voice, web chat, email, SMS, Facebook, and Twitter from a single user interface and seamlessly pivot between channels – no need to switch between different windows and applications.

Rapid, scalable, and highly available deployments

Deploy MiContact Center Live in a matter of weeks as opposed to months and scale seamlessly as the need arises with no scheduled downtime.

Secure and compliant

MiContact Center Live is PCI Tier 1 compliant and features data security controls consistent with HIPAA Type 2 data centers, 256-bit EX encrypted call records, and BITS shared assessments.

CRM and third-party integrations

Leverage the tightest integration available with any contact center platform using MiContact Center Live’s Salesforce.com open CTI integration and take advantage of a solution built on open standards and public APIs to integrate with nearly any third-party application.

Pay-per-use pricing model

Predictable OpEx expenses makes for simple budgeting. With MiContact Center Live you don’t pay for more than you need and only pay for what you use.

MiContact Center Live includes:

  • Outbound dialing, including Preview, Progressive, and Predictive
  • Inbound and ACD
  • Interactive Voice Response (IVR)
  • Live dashboards
  • Historical reporting
  • Silent monitoring
  • Call flow authoring
  • Chat, email, SMS and social media capabilities
  • Call and screen recording
  • CTI/CRM integration
  • Speed dial, data exchange and surveys
     

 

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