MiContact Center Office is an entry-level solution for contact centers or workgroups with up to 100 agents on the MiVoice Office 250 platform. Designed to help small to medium businesses exceed customer expectations, MiContact Center Office provides efficient monitoring, managing and routing of calls. By empowering agents with informative screen pops and Personal Information Manager (PIM) integration, it’s never been easier to fuel helpful, intelligent interactions that give your customers an exceptional experience, every time. Leverage MiContact Center Office’s real-time business intelligence insights on call performance and agent activity to ensure you’re putting your best foot forward in every customer interaction.
MiContact Center Office’s complementary offerings provide advanced capabilities for campaign and quality management. Discover new revenue opportunities and build customer loyalty through proactive engagement using MiContact Center Campaign Manager, an outbound progressive dialing solution. To unlock the full potential of your customer experience, MiVoice Call Recording provides valuable insight into customer interactions and ensures compliance with regulatory requirements.
- Routing capabilities to connect your customers with the right person, on the first try, every time.
- Agent productivity tools, such as screen pops with PIM integration, to enhance call management for both agents and supervisors.
- Historical and real-time management reporting and call recording capabilities for valuable business insights and regulatory compliance.
- Optional intelligent router and media blending modules provide the flexibility to address more advanced requirements.