Mitel® MiContact Center Enterprise Edition is ideal for sophisticated contact centers of all sizes; from small, single sites to distributed, multi-site, virtual contact centers, it seamlessly scales to address any needs. Designed to ensure business continuity, it is a robust, resilient, and high-availability solution. It delivers extensive custom reporting, sophisticated routing and highly customized interactive voice response (IVR), and easy customized integrations for customer relationship management (CRM) and workforce management (WFM).
- Resiliency and high availability
- Support for distributed, multi-site, virtual deployments
Contact Center Enterprise Edition combines Mitel MiVoice Business (formerly Mitel Communications Director (MCD)), a robust communications platforms, automatic call distribution (ACD) software that resides on the communications platform, and a modular suite of feature-rich, web-based applications that reside on the enterprise server. These include: