IMPORTANT NOTICE – Support Process Change Effective 6th October 2025

 As part of Mitel’s digital transformation and our commitment to delivering the highest levels of support, effective 6th October 2025, all problem tickets must be submitted via the Mitel Web Portal.  The portal will automatically verify technical certification and product licensing to confirm support entitlement.

If you are a Mitel Partner please log into the Mitel Web Portal: Support Portal/ServiceNow interface