We’ve highlighted before the increasingly central role the contact centre is playing within organisations and this is particularly important within UK local government.
Knowledge Hub: Results
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Best-path-to-the-Cloud: What French Consulting firms say about telephony in the Cloud – Part 3: Setec IS
Ten years ago Setec was implementing its first major VoIP project, involving over 4,000 lines at one site. Five years go we were involved in the first major national Centrex projects at hundreds of sites (respectively 4,000 lines and 10,000 lines) with each site made live right after the other. Today Aastra – a Mitel Company, offers a Cloud-based solution.
PARTNER CLOSE UP: ConnectSolutions on Migrating Communications to the Cloud with Mitel and Microsoft
What happens when a leading managed-cloud provider of unified communications (UC) – ConnectSolutions -- teams up with Mitel, delivering the best path to cloud communications?
Providing IT solutions and services, training and certification to organizations across the UK, Nexus Open Systems Ltd. has the pulse on what customers want.
Best-path-to-the-Cloud: What French Consulting firms say about telephony in the Cloud – Part 2 : Solucom
Centralised VoIP architectures make it possible today to imagine Cloud-based telephony with central infrastructure hosted and managed by a vendor or an outsourcer at one end and business sites equipped with little more than telephone sets at the other end.
Best-path-to-the-Cloud: What French Consulting firms say about telephony in the Cloud – Part 1 : Consultake
In communications the Cloud is a fashionable buzzword with a vision that is sometimes not clearly understood. However information and telecommunications “as a service” can provide important and real benefits for businesses. For simplicity we can nonetheless retain the term ‘Cloud’.
Houston, we have liftoff. Mitel is on an upward contact center trajectory that started exactly one year ago today.
At Connected Business last month, Countrywide’s Senior Infrastructure Designer, Information Technology, Adam Beadsmoore, spoke about how unified communications has transformed communication for the p
The UCaaS market is growing. Recent research published in the MarketsandMarkets comprehensive 2013-2018 UCaaS report indicates that 2014 represents the beginning of the technology’s wide-spread adoption. By 2018, revenue is expected to more than double from its current $2.52 billion to $7.62 billion.
From sales to customer service to management, delivering unified communications in the cloud can help address a host of common collaboration and communications challenges.