Knowledge Hub: Results

Showing 1-10 of 407 Total
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The Contact Center Freedom Paradox

Throughout time, philosophers have pondered the true definition of freedom. On the surface, more freedom seems better. However, absolute freedom leaves room for unintended consequences. Absolute freedom from law would allow stealing, oppression and plenty of other unfortunate acts to take place. However, creating a basic framework of rules may actually allow people within a group to enjoy greater freedom. Not having to constantly worry about theft and death, for example, frees a person up to pursue a family, career, hobbies and more. That’s the paradox. Click through to find out what it means for your contact center.

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The Internet2 Community: Shaping the Future of Communications for Research & Education

Internet2 is a community of U.S. and international leaders in research, academia, industry and government who create and collaborate via innovative technologies. They accelerate research discovery, advance national and global education, and improve the delivery of public services. But what do they have to do with cloud communications? And what do they have to do with Mitel? Read on to find out.

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Intelligent Product Evolution with Josh Haslett

With Mitel having completed a number of mergers and acquisitions (M&A) recently, and continuing to aggressively pursue strategic M&A opportunities, Gary Audin wanted to know how that would affect Mitel product offerings. He sat down with our own VP of Sales Engineering, Josh Haslett, at Enterprise Connect to discuss that very subject via podcast.

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NJPA vs. RFP: Two Ways to Buy a Phone System

For government, education and nonprofit agencies, the RFP has long been the primary way of making large technology purchases. But for some, the process turns out to be long, difficult and fraught with pitfalls. For those seeking an alternative to the traditional RFP, NJPA contracts may be the answer. They fulfill most agencies' bid requirements while cutting out most of the difficult, time consuming work of an RFP. In this post, we examine both approaches so you can decide which one is best suited for your agency.

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Sophisticated Campaign Management for the MiVoice Office 250 Platform

A key market trend driving the adoption of outbound campaigns is the need for businesses to differentiate themselves through customer service. In the interest of customer closeness and retention, businesses use proactive outreach programs to keep customers informed on activities related to their products and services. To help businesses address this part of the customer experience, we are pleased to announce the release of MiContact Center Campaign Manager as a newly updated software-based outbound progressive dialing solution.

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MiContact Center Outbound: Drive Increased Revenues While Controlling Costs

Companies relying heavily on outbound contact have a defined need for an industrial strength dialer platform. Mitel is pleased to announce the release of MiContact Center Outbound as the new preview, power, progressive and predictive outbound dialling solution that includes campaign and agent scripting capabilities. With MiContact Center Outbound, you can help make your organization more profitable by doing more in your contact center with less effort—and therefore reduced cost.

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Business Communications in 2025: A Look Into the Future

Ten years seems like a long time, especially in the world of technology. Concepts like wearable technology, RFID and geofencing have already shown what the future could look like, but how does that translate to the office? What does the future of business communications look like in 2025? We took that question to attendees at this year’s Enterprise Connect event, and asked them to predict how businesses and employees will interact ten years from now. We also asked several prominent communications leaders to share their visions before the event. We finally asked our own VP of Sales Engineering Josh Haslett to chart the future of business communications from an internal perspective. Find out what they had to say.