We’ve highlighted before the increasingly central role the contact centre is playing within organisations and this is particularly important within UK local government.
Knowledge Hub: Results
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Best-path-to-the-Cloud: What French Consulting firms say about telephony in the Cloud – Part 6: MGFIL Conseil
On the whole it is in the best interests of local authorities to outsource their means of communication, while taking into account organisational constraints. The prime objective is to entrust the management of data and applications to professionals in hosting, information management, telecoms operation and integration.
Best-path-to-the-Cloud: What French Consulting firms say about telephony in the Cloud – Part 5 : SRC Solution
Let’s imagine for a moment that all the restrictions tied to Cloud-based telephony are removed: you have perfectly dimensioned Internet access (via optic fibre cable, of course) at a reasonable cost, Cloud-based telecoms service vendors are numerous and their websites explain their offers in full detail. You don’t even wonder any more if you should invest or opt for a Cloud-based service, because the answer is obvious – no one invests in a telephone system in 2018! In these circumstances, how are you going to choose your Cloud-based service? You will undoubtedly ask your consulting firm to help you draw up a comparative analysis. Here, in brief, is what this analysis could look like.
Best-path-to-the-Cloud: What French Consulting firms say about telephony in the Cloud – Part 4: SDCT
Telecom systems have changed. They now have collaboration at the core and innovative concepts (integrated message systems, click to call, videoconferencing, a single call number, ubiquity, availability, etc.) are progressively enriching existing services with constant evolution.
Best-path-to-the-Cloud: What French Consulting firms say about telephony in the Cloud – Part 3: Setec IS
Ten years ago Setec was implementing its first major VoIP project, involving over 4,000 lines at one site. Five years go we were involved in the first major national Centrex projects at hundreds of sites (respectively 4,000 lines and 10,000 lines) with each site made live right after the other. Today Aastra – a Mitel Company, offers a Cloud-based solution.
PARTNER CLOSE UP: ConnectSolutions on Migrating Communications to the Cloud with Mitel and Microsoft
What happens when a leading managed-cloud provider of unified communications (UC) – ConnectSolutions -- teams up with Mitel, delivering the best path to cloud communications?
Providing IT solutions and services, training and certification to organizations across the UK, Nexus Open Systems Ltd. has the pulse on what customers want.
Best-path-to-the-Cloud: What French Consulting firms say about telephony in the Cloud – Part 2 : Solucom
Centralised VoIP architectures make it possible today to imagine Cloud-based telephony with central infrastructure hosted and managed by a vendor or an outsourcer at one end and business sites equipped with little more than telephone sets at the other end.
Best-path-to-the-Cloud: What French Consulting firms say about telephony in the Cloud – Part 1 : Consultake
In communications the Cloud is a fashionable buzzword with a vision that is sometimes not clearly understood. However information and telecommunications “as a service” can provide important and real benefits for businesses. For simplicity we can nonetheless retain the term ‘Cloud’.
Houston, we have liftoff. Mitel is on an upward contact center trajectory that started exactly one year ago today.