Software Assurance

Companies want to continually enhance the performance of their business and increase user productivity.

This means implementing the latest software versions to take advantage of new functionality. Companies expect their mission-critical business applications to function as intended and perform to their operational requirements. Reduce risk and ensure operational excellence through access to software updates, and highly-skilled technical resources when they are needed.

Mitel Software Assurance and Support is a vital part of ensuring the ongoing health and maximizing the business value of a Mitel Unified Communications investment.

Mitel Software Assurance and Support is a subscription service on Mitel software products that entitles access to:

  • Software updates for patches and fixes.
  • New software releases for enhanced functionality.
  • Mitel Technical Support resources, exclusively for Mitel-certified Technicians, which includes call-in, web ticket, and Mitel Knowledge Base support.

Standard Software Assurance and Support is Mitel’s core software support offering, as above, which includes access to call-in technical support services during normal business hours (8x5).

Premium Software Assurance and Support is Mitel’s enhanced software support offering with 24x7 technical support coverage. This offering also includes a Mitel Performance Analytics (MPA) license entitlement. MPA is fault and performance management software that features secure remote access, 24x7 performance monitoring, and real-time alerts.

Mitel Software Assurance and Support is sold via Mitel authorized partners to customers, enabling you to enhance your lifecycle services value, integrate Mitel’s support program into your service offerings, and increase annuity revenues. Access to all program entitlements is via the authorized partner, ensuring you maintain the relationship directly with your customer, backed by Mitel.

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