Mitel Solutions Alliance

Mitel’s developer partner program.

Mitel Solutions Alliance (MSA) is the Mitel developer partner program. MSA extends the value of Mitel communications platforms by enabling revenue-generating and productivity-enhancing third-party application integrations.

MSA is a key component of the Mitel Freedom architecture and of Mitel application, device, and platform openness and interoperability.

Who benefits from Mitel Solutions Alliance?

The Mitel Solutions Alliance program benefits developers and service providers, Mitel customers and prospective customers, and Mitel resellers.

Mitel Solutions Alliance Overview

MSA delivers resources to enable a wide range of third-party partners (3PPs) to successfully create applications and services that integrate and interoperate with Mitel’s core business communications portfolio. The program also helps create awareness of these products and services among Mitel resellers and customers.

Mitel Solutions Alliance offers:

  • Mitel API access and other developer resources. Centralized access to Mitel APIs and interfaces, along with extensive developer resources for members, including a comprehensive suite of Mitel development tools and supporting resources for fast time-to-market delivery of robust integrated connectors, applications, and solutions.
  • Interoperability certification. Interoperability certification testing with Mitel core products and platforms.
  • Mitel Communications Enabled Business Process Solutions. A rich portfolio of Mitel Communications Enabled Business Process (CEBP) plug-ins, connectors and integrated solutions that reduce organizational costs and maximize efficiency and productivity.
  • MSA Global Solutions Catalog (GSC). An online searchable catalog of MSA members and the integrated products they have built using Mitel developer tools. 
  • Test-drive the Web Services-based Mitel Open Integration Gateway (OIG).

For information about MSA membership and other pre-enrollment questions, contact MSAInfo@mitel.com

For MSA Developer Support, which requires active MSA membership and a Technical Support ID Code, contact MSASupport@mitel.com

MSA Membership for Commercial Developers and Service Providers

Through membership in the MSA program, Mitel builds alliances with those third-party partners (3PPs) that share and complement our Mitel Freedom market vision, and can help us implement it rapidly and successfully. By joining MSA, 3PP members gain access to the Mitel development tools, support, test resources, and marketing channels needed to deliver quality integrated solutions to the Mitel customer marketplace.

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MSA Membership for Mitel Customers

MSA provides centralized access to development tools, documentation, and support so that Mitel customers can develop complementary custom applications, integrate them into their IT networks, and use them to optimize their business processes.

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MSA as a Reference Source for Mitel Resellers and Customers

  • Resellers. With a multitude of potential companion solutions crowding the marketplace, MSA helps Mitel resellers make good choices for their customers by doing the necessary research, identification, qualification, certification testing, and relationship building for Third Party Partner (3PP) companies and their solutions.
  • Customers. MSA enables prospective Mitel customers to research the portfolio of Mitel 3PP products and solutions before making a purchasing decision, to confirm the availability of Mitel-interoperable partner products that will meet their business requirements.
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MSA API Portfolio

  • Mitel API Access. Centralized access to Mitel APIs and interfaces, along with extensive developer resources for members, including a comprehensive suite of Mitel development tools and supporting resources for fast time-to-market delivery of robust integrated connectors, applications, and solutions.
  • Interoperability certification. Interoperability certification testing with Mitel core products and platforms.
  • Mitel Communications Enabled Business Process Solutions. A rich portfolio of Mitel Communications Enabled Business Process (CEBP) plug-ins, connectors and integrated solutions that reduce organizational costs and maximize efficiency and productivity.
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MSA Member Product Classification

Mitel Solutions Alliance (MSA) members and their products are listed and categorized within the Mitel Global Solutions Catalog (GSC). The GSC listing provides both company and contact information, and is intended to communicate a clear picture of 3PP product description and Mitel testing / interoperability status through useful search features and interfaces

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MSA Global Solutions Catalog

An online searchable catalog of MSA members and the integrated products they have built using Mitel developer tools.

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MSA Members

Mitel Solutions Alliance (MSA) enables world-class companies to successfully develop products and services that integrate with Mitel's portfolio.

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Join MSA Now

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Online MSA Membership Application

Interested in joining the Mitel Solutions Alliance (MSA) Third-party Developers Program?

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