Global Consultant Relations Program
Independent technology consultants influence more than two-thirds of enterprise communications decisions. This program backs your recommendations with Mitel's people, technical resources, and RFP support. The Consultant Relations Program (CRP) gives independent IT and telecommunications consultants a direct channel into Mitel, including dedicated regional contacts, pre-RFP briefings under NDA, and 24/7 access to technical content through MiAccess. Membership is free, and you stay exactly what your clients hired you to be: independent, client-paid, and vendor-neutral.
What Membership Delivers
CRP membership costs nothing and comes with an NDA, so you get real technical depth,
roadmaps included, while your independence stays intact.
Dedicated Consultant Relations Team
A named regional contact plus access to Mitel executives, solutions engineers, and territory account teams for pre-sales assessments, long-term planning, and escalations.
Technical Content, 24/7
Single sign-on through MiAccess to spec sheets, configuration tools, white papers, case studies, and 3,000+ searchable proposal records, including downloadable RFP and quote templates by vertical.
Pre-RFP Briefings under NDA
Confidential product roadmap sessions and pre-RFx information briefings, so your recommendations reflect where the portfolio is going, and when.
Global Bid Desk Support
A dedicated desk that manages the RFP process end to end: assignment matrices, project schedules, and timelines. Special pricing and executive sponsorship are arranged through Mitel's regional sales team, in line with that team's RFP engagement.
The Mitel Authorized Partner Network
Introductions to vetted partners who configure, deploy, and optimize your clients' infrastructure, matched to vertical, region, and project scope.
Events and Regional Briefings
Priority access to Mitel's flagship industry events plus regional consultant briefings in major cities worldwide.
Stay Current on the Full Portfolio
Your clients expect you to know every deployment model — on-premise, private cloud,
hybrid, and UCaaS — across UC, CX, and critical communications. These resources keep you current between briefings.
Webinars
Product update sessions and recorded technical deep dives.
Case Studies
Deployment outcomes across healthcare, government, education, finance, and hospitality.
Technical Document Center
Engineering guides, spec sheets, and configuration documentation
White Papers & Guides
Analyst research and buying frameworks you can share with clients.
Engage Mitel Before the RFP Drops
The strongest RFPs are written with complete information. Engaging Consultant Relations
during needs assessment and requirements development — months before release — gives
you accurate configuration data, realistic timelines, and validated evaluation criteria.
Needs Assessment and Requirements
Pre-RFx briefings, site survey support, and solutions engineering input while you define mandatory and weighted criteria.
RFP Development & Release
Proposal Library access, CPQ-generated configurations, and Bid Desk coordination so vendor responses arrive complete, comparable, and on time.
Shortlist & Evaluation
Structured demo agendas, scoring templates, and best-and-final support that keep vendor presentations on schedule and on topic.
Public sector focus
Consultants write or manage 82% of SLED RFPs — a market of 90,000+ entities spending more than $1T annually. Mitel maintains a dedicated SLED team for these engagements.
A Named Contact in Your Region
CRP operates as one global program with local delivery. Each region has a dedicated Consultant Relations lead
who knows the local partner network, procurement norms, and language.
North America
US and Canada, including dedicated SLED expertise
UK & Ireland
DACH
Germany, Austria, Switzerland
France
Benelux
Belgium, Netherlands, Luxembourg
Australia & New Zealand
Middle East
Served through the global program
Active in the Consultant Community
Mitel participates in national and regional consultant associations and industry groups worldwide,
presenting at member events and supporting association education programs.
