Automated outbound dialing is a powerful tool for teams looking to provide proactive outreach and execute campaigns efficiently. By eliminating guesswork and automatically connecting agents with customers, outbound dialing solutions can maximize agent productivity and deliver the information required for a successful interaction.
Businesses can use outbound campaigns can to uncover potential revenue opportunities, disseminate important business information or even support business operations outside the contact center (for example, reminding customers of upcoming appointments or past due payments). This level of service helps businesses differentiate themselves by providing an intimate experience that positively impacts customer satisfaction and retention.
MiContact Center Business
Enterprise-grade, omnichannel customer experience management platform designed to power customer-centric organizations.
MiContact Center Campaign Manager
MiContact Center Campaign Manager is a software-based outbound progressive dialling solution designed to vastly improve the productivity of your outbound dialing team.
MiContact Center Enterprise Edition, designed for the MiVoice Business platform, is ideal for sophisticated contact centers of all sizes.
MiContact Center Workgroup Edition, designed for the MiVoice Business platform, helps informal contact centers deliver excellent customer service.
MiVoice Call Recording
Unlock the full potential of your customer experience with valuable insights into every interaction with recording solutions like call center recording...