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What Happened to MiCloud Office? Has Mitel Stopped Selling MiCloud Office? Has MiCloud Office Reached End of Life?

MiCloud Office has reached end of sale, effective immediately. No new customer orders will be accepted. MiCloud Office will reach End of Service-Life (EoSL) in April 2023, when it will be decommissioned and disconnected. The MiCloud Office platform will continue to work for those with existing contracts until the disconnection date. Start your migration to RingCentral Message, Video, and Phone (MVP)TM as soon as possible to avoid service interruptions for your employees and customers
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Why does Mitel plan to discontinue service for MiCloud Office?

 

On November 9, 2021, Mitel announced a strategic partnership with RingCentralTM in which RingCentral is now Mitel’s exclusive UCaaS partner, bringing business communications to the next level.

This exciting partnership enables existing Mitel Cloud customers a seamless path to RingCentral's award-winning MVP UCaaS services, ranked as the market leader in the Gartner Magic QuadrantTM.

Read the official press release on RingCentral’s website here >

 

What should I do next? What are the best alternatives and replacements to MiCloud Office?

 

The best alternative/replacement to MiCloud Office is RingCentral MVP.

RingCentral MVP customers get access to features like:

Book a Meeting today with one of our Migration Experts >

  • Special Promotion for mitel customers

    EXCLUSIVE OFFERS FOR CURRENT MICLOUD OFFICE CUSTOMERS

    Take advantage of our new partnership with RingCentral and receive expanded functionality and capabilities with RingCentral MVP, the #1 UCaaS platform. Current MiCloud Office customers will receive:

    • Complimentary Migration Assist Package – featuring tools and support to complete your migration up to 75% faster than market standards
    • Eligibility for special pricing with RingCentral MVP, including up to 3 months of free service
    • MVP certified Mitel phone
    Visit our MiCloud Office End of Service-Life page to view full details of available offers, including terms & conditions, as well as next steps to begin your migration.

     

Will Mitel continue to support MiCloud Office?

 

Mitel will continue to support existing customers and partners on the MiCloud Office platform leveraging the existing support processes until services are discontinued in April 2023. Technical and support documentation will continue to be available through Infochannel, PowerUP, and other technical publication sites.

Existing customers and partners will continue to have the ability to manage their MiCloud Office accounts, including adding or changing their services, through the partner or via Mitel support teams. Customers or partners adding locations will continue to be able to do this through the Mitel Support organizations.

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