analyst mitel hybrid
Communications & Collaboration

Why Mitel's Hybrid UC Focus Is Garnering Strategic Acclaim in 2025

Discover why analysts say hybrid UC is the enterprise standard in 2025—and how Mitel’s strategy of choice, continuity, and compliance is leading the way.

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    An interesting repeating pattern of industrialization consequences has found its way to the communications industry. Organizations looking for extreme efficiency and cost control through adopting a standardized, industrialized approach have resulted in a situation akin to being in a city where everyone wears the same clothing. It offers consistency and efficiency but stifles innovation, limits flexibility, and compromises critical areas like compliance, security, and resilience.
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    Unlocking Business Potential with Mitel's Hybrid Cloud Communications

    Have you seen companies rush to adopt new technology in search of cost optimization only to find that it limits what they need to make their business thrive once deployed? Communications is the glue that drives business growth, and ensuring that your communications do not limit your business's future is essential.
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    From Cost Center to Revenue Generator: CX for Contact Centers

    In today’s fast-paced world, time is money. This rings especially true in the contact center industry, where being put on hold leads to delays and frustration.
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    Future-Proof Communication with Mitel Interaction Recording Insights AI

    Contact centers generate enormous amounts of communication data in daily customer interactions through phone calls, online meetings, or chats. This data is a valuable source of information that often goes unused. In most cases, only two to three percent of this data is reviewed for quality or compliance. This is still done manually, which is time-consuming and error-prone.
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    Company News

    Mitel in The News: 5 Stories You Might Have Missed in July and August

    With many of us taking a break from the office over the past two months, we have combined our coverage for July and August into a single update. Below, we delve into our CTO’s views on how AI continues to impact business communications and what it means for the customer experience. Plus, we catch up on recent interviews with two Mitel leaders—our Head of DACH and CMO. They share their insights on the future of the unified communications (UC) sector and Mitel’s focus on addressing the needs of workers in specific sectors. We also highlight how our vertical application partners are enhancing frontline efficiency.
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    Embracing GenAI at Mitel: Navigating the Next Wave of Innovation

    Do you remember the times when businesses adopted the Internet? I’m hesitant to admit that I do. When thinking of those times over 30 years ago, I cannot help but draw parallels with what we are experiencing today as we explore the adoption of Generative AI (GenAI) technology.
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    Lessons Learned in Communication Resilience

    As many continue to experience the impact of the global CrowdStrike outage, such compelling events underscore a vital truth for enterprises: even with significant investments in continuity planning and infrastructure, no communication solution is immune to unexpected failures. Whether it’s an internet outage, a severed cable, or a data center affected by severe weather, these disruptions can occur despite our best efforts.
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    How Technology Can Assist in Telehealth E-Consultations

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