• How Tech Navigates Hospitalitys Help Gap
    Customer Experience

    How Tech Navigates Hospitality’s 'Help Gap'

    As leisure travel returns to its pre-pandemic levels, the hospitality industry has reason to rejoice. The pent-up demand for travel has exceeded expectations, with analysts predicting a full recovery for the industry sooner than expected. As guests return, however, they’ll be greeted by more technology as part of their guest experience. With many hotels and cruise ships still facing labor shortages, artificial intelligence (AI) and digital technology are used to bridge the gap between the growing demand for personalized experiences and a shrinking pool of people to deliver them.
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  • RTO blog
    Culture

    The Return-to-Office Era Is Here, but Who’s Ready to Go Back?

    When it comes to working in an office, the “new normal” is starting to look a lot like the “old normal” – at least, it would if certain major employers had their way with a renewed return to office (RTO) mandates. Even companies like Disney, JPMorgan Chase, and Amazon, which had previously allowed remote or hybrid work schedules, are now pushing for more in-person days each week.
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  • Mitel 50 Analyst
    Culture

    Industry Analysts Reflect on Mitel’s 50th Anniversary

    For any company in business for over 50 years, no single action – a product, a strategic decision, or even a hire – can ever be pointed to as the thing that resulted in that extraordinary longevity.
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  • digital nomad header
    Communications & Collaboration

    The Digital Nomad Lifestyle: Balancing Work and Travel

    For most, the pandemic felt like a time of closure. Schools, restaurants, shops, and offices all shut their doors, forcing people to work from home for months. For others, however, the chance to work remotely opened new windows: the opportunity to work wherever they wanted.
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  • Intern Month Awareness Mitel
    Communications & Collaboration

    5 Common Myths About Internships (and Why Remote Internships are Great)

    Internship programs allow businesses to foster new talent and get the chance to teach, mentor, and jumpstart someone’s career.
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  • Streamlining Communication for Enhancing Customer Value and Partner Success
    Expert Insights

    Mitel CLM: Enhancing Customer Value and Partner Success

    Mitel’s strategy is to provide more choice and flexibility than any other vendor. Unlike most communications vendors offering off-the-shelf solutions, Mitel’s unique approach provides customizable options for cloud, deployment, collaboration, and vertical applications. In addition, Mitel helps customers navigate their communications and collaboration journey through its customer lifecycle management (CLM) initiative.
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  • Mitel healthcare specialization
    Industries

    Mitel Healthcare Partner Specialization 2023

    At Mitel, we are committed to improving healthcare outcomes. As a HIMSS conference attendee in the US, we conversed with healthcare providers to understand their current issues. This helps us identify how technology can help overcome their challenges. We learned that providing basic communication technology to their staff is no longer enough, but that healthcare providers need solutions that address new and legacy issues.
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  • Brightmetrics 4 call center performance metrics
    Customer Success

    4 Call Center Agent Performance Tracking Metrics You're Overlooking

    Transforming your call center into a thriving hub of customer satisfaction requires the right blend of efficient agents who can effortlessly meet customer needs. But have you considered the untapped power of agent performance metrics?
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  • Metrigy HER blog
    Expert Insights

    On-Premises and Hybrid UC Benefits for Education, Hospitality, and Retail

    On-prem, private hosted, and hybrid Unified Communications (UC) platforms offer unique advantages for education, hospitality, and retail organizations. Among participating companies in those industries in Metrigy’s Workplace Collaboration: 2023-24 global research study, almost 32% use on-premises UC platforms, while 24.7% use a private cloud solution.
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