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Channel PartnersWhat is the Mitel User Group?
What is the Mitel User Group (MUG) and what can it offer Mitel users, partners, and employees? -
Remote WorkingRemote Work Stressing You Out? Tips for Mental Wellness
Burnout, stress, anxiety, ennui, fatigue – whatever you call it, odds are you’ve experienced some form of mental distress at work over the past year. -
CollaborationLessons in a Hybrid World: COVID and the Evolution of EdTech
Teachers have a unique ability to go above and beyond – from spending extra hours after school helping students understand tricky subjects to organizing extracurricular activities and offering encouraging words, teachers always rise to the occasion. -
Customer SuccessQ&A with the Mitel User Group's Bob Baddeley
Mitel’s key strategic pillar is to support our customers and partners during their communications journeys. -
Customer SuccessThe 9 Most Important Call Center Trends of 2022
We’ve seen a lot of changes to the call center and customer experience landscape over the years, from cloud communications and virtual agents to more strategic thinking around analytics, more intentional social media conversations and innovative ways to involve artificial intelligence. -
CollaborationCloudLink: The Better Way to Deliver the Next Generation of Communications Innovation
In today’s digital world, virtually every business is under pressure to accelerate their speed of innovation. -
Channel PartnersHow Mitel helps Partners get ahead with CLM
What is the customer lifecycle management secret sauce? In this Making Connections podcast, host Glenn Robertson spoke with Maribel Lopez of Lopez Research about how COVID pushed the digital adoption timeline forward and how Mitel’s focus on UC and customer and employee experiences can help channel partners elevate their business outcomes in 2022. -
Contact Center and CXLive and Digital: The Blended Customer Experience of the Future
There’s no question that the customer experience (CX) has undergone a sudden, dramatic shift in the past few years. -
CollaborationFour Vectors of Innovation Will Fuel Mitel Customer Growth and Competitive Advantage
When you’re competing in a dynamic and high-growth industry like Unified Communications, the ability to deliver ongoing innovation is table stakes.