Leverage the ultimate flexibility and control with Mitel’s Common Communications Framework

Resilient, flexible, and secure communications with deep integrations into your most valued business applications - it's UC your way.

Powering connections through hybrid communications tailored to your organization's needs

Whether your pursuing growth or improving customer experiences, building culture or reducing costs, Mitel's hybrid communication solutions deliver unmatched flexibility and control to help you achieve your goals. With over 200 integrations, Mitel's solutions not only enable value-driven connections but also allow you to scale efficiently while ensuring operational continuity, compliance and security. The flexibility of the Mitel Common Communications Framework seamlessly ties these solutions together, whether you choose to maintain on-premise infrastructure or adopt a blend of customer-hosted, partner-hosted, or Mitel-hosted models, You're empowered to adapt with precision and confidence.

Common Experiences with Deep Integrations

Mitel's hybrid cloud approach delivers seamless experiences across customer and employee touchpoints with deep integrations into UC and industry-specific solutions. The results mean support for diverse knowledge and frontline worker needs.

Simplicity at Scale

Mitel offers scalable solutions that adapt from 250 to 10,000+ users, with secure, sovereign cloud options, and the path to cloud at your pace, using existing investments and supporting operational continuity.

Control & Security

Mitel's focus on secure, resilient, and tailored communication solutions means the highest performance and flexibility for your organization while you maintain control.

Unified Communications Your Way

UC Integrations with Vertical Apps

Mitel's vertical communication solutions, in conjunction with our Solutions Alliance's 200+ applications, offer customers vertically integrated and multimodal solutions. By seamlessly blending on-premise and cloud technologies, we cater to the diverse needs of various industries and workflows.

Choose Your Apps
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Single Integrated Experience

Through a common user experience across UC and Contact Center applications, we tailor to worker personas and vertical needs, improving employee engagement and productivity regardless of location or function.

Supercharge Your Applications
People working in a contact center

Delivering Exceptional Meeting Experience with Zoom or Integrating with Other 3rd Party Solutions

With Zoom Workplace, we now offer the leading meeting experience with the best-in-class collaboration, advanced AI and voice capabilities. Jointly developed between two industry leaders, it provides a fully embedded, feature-rich UC and mobile app experience and no add-ons or plug-ins, bi-directional presence, call-to-video escalation, device-level integration. 

With our rich partner ecosystem, organizations can also bring their meeting communication environment of choice and integrate it with premises or privately hosted clouds for a best-of-breed landscape that facilitates innovation and adaptation to new challenges or opportunities.

Our Relationship With Zoom
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How Mitel Makes It Happen

Mitel’s 7 Dimensions of Communication Flexibility and Control.

Our hybrid approach means your communication solutions fit to your organization today , while supporting your goals for tomorrow.

Read Mitel's latest blog

Read Mitel's latest blog on hybrid cloud value: Lessons Learned in Communication Resilience

Learn More

Don't Just Take Our Word For It

"Mitel’s Common Communications Framework is more than just an evolution of its product portfolio—it’s a testament to the company’s ability to anticipate and meet the needs of a rapidly changing market. Mitel’s approach provides a flexible, scalable, and secure way for organizations to navigate the future of communications."

 

Evan Kirstal Digital Evangelist, B2B Tech Industry Storyteller

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"By deploying Mitel's solutions, we have integrated and unified our technology for seamless communication between all NHS Trust staff."

 

Neil Cassidy Telecoms Manager, Western Health and Social Care Trust

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"Mitel’s focus on business outcomes supported by a mix of solutions for its customers’ high-value use cases will be the key to driving momentum and differentiating from the pure cloud-only providers. This is part of why Mitel’s strategy is so interesting."

 

Zeus Karravala Analyst, ZK Research

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"Mitel’s Common Communications Framework is more than just an evolution of its product portfolio—it’s a testament to the company’s ability to anticipate and meet the needs of a rapidly changing market. Mitel’s approach provides a flexible, scalable, and secure way for organizations to navigate the future of communications."

 

Evan Kirstal Digital Evangelist, B2B Tech Industry Storyteller

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Read More Hybrid Communication Stories

Common Communications Framework Frequently Asked Questions

  • Hybrid communications refers to a versatile framework that unifies on-premises and cloud deployment models with both analog and IP-based technologies. By delivering a consistent, streamlined user experience on the front end and addressing compliance, resilience, and security on the back end, organizations can adapt communications to a wide range of environments and use cases.

  • It’s Mitel’s unifying architecture that brings together cloud, on-premises, and hosted systems under one consistent experience. It ensures users and administrators don’t need to worry about where each service lives.

  • The Common Communications Framework unifies on-premises, customer-hosted, partner-hosted, and Mitel-hosted environments into a single, consistent user experience.

  • Yes. Mitel’s approach ensures that calling, meetings, contact center functions, and presence information remain seamless, no matter where workloads are hosted.

  • Mitel solutions include common controls that customers can use to address compliance requirements in their environments, such as data security, privacy, and/or anti-fraud measures via product features or through partnerships with providers.

  • Absolutely. Hybrid architecture lets you add cloud services step by step without disrupting current operations or forcing a single “big-bang” migration.

  • Yes. It’s designed to connect with over 200 partner applications, industry-specific solutions, and collaboration tools like Zoom, extending value without fragmenting the experience.

  • It provides a consistent layer for security policies, data governance, and compliance controls so organizations can enforce requirements regardless of where systems are hosted.

  • Organizations with strict compliance needs (such as healthcare, government, or financial services), as well as businesses with branch locations or global operations, often choose hybrid for its flexibility.

  • The best first step is a consultation. Mitel experts can assess your current environment, outline options for phased adoption, and design a roadmap tailored to your business goals.

All FAQs from Mitel