MiVoice Connect Upgrades
MiVoice Connect and Shortel 14.2 customers have several options to upgrade depending on their deployment choice. For customers looking for a similar perpetual license solution, the upgrade path is to MiVoice Business SMBC, MiVB Virtual, or MiVB Solution Virtual Instance. For customers seeking subscription / monthly licenses, MiVoice Business Subscription is the solution of choice.
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MiVoice Business
With MiVoice Business you get:
- Advanced enterprise-level features comparable to those you have enjoyed with MiVoice Connect
- Deployment flexibility: on-site, private cloud, public cloud (AWS / Azure)
- If you enjoy MiVoice Connect with MS Teams, Mitel is offering you the best integrations in the market while getting your voice solutions ready for the future
- Option to consume via monthly subscription commercial terms
See how MiVoice Business compares with your MiVoice Connect features.
Advance your business with this refresh
See how MiVoice Business compares with your MiVoice Connect features. Advance your business with this refresh
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Features MiVoice Connect MiVoice Business Auto-Attendant ✓ ✓ Call recording ✓ ✓ Breadth and Depth of Call Control Options ✓ ✓✓✓ Workgroups ✓ Yes (Ring Groups & Hunt Groups) Voicemail features ✓ ✓ Voicemail Platform Resilience ✓ ✓ MiVoice Business Console / Reception ✓ Lesser Operator Role ✓✓✓ -
Features MiVoice Connect MiVoice Business Collaboration & Conferencing Apps UCC Client MiCollab Mobile Collaboration x ✓ Video Conferencing x ✓ -
Features MiVoice Connect MiVoice Business Microsoft Teams Integration x Mitel Assistant / Telephony Only client Vertical Applications Limited and dated ✓ CRM Integrations Limited and dated ✓✓✓ -
Features MiVoice Connect MiVoice Business User provisioning ✓ ✓✓✓ Calling Analytics / Brightmetrics ✓ ✓ Proactive Monitoring x Mitel Performance Analytics System Upgrades process Single Image - Slow and Rigid Multi Image - Faster and Flexible -
Features MiVoice Connect MiVoice Business CapEx Purchase ✓ ✓ OpEx Subscription x ✓ -
Features MiVoice Connect MiVoice Business Small Controller Voice Switch Hardware / Multi-Servers SMBC All-in-One Form Factor (Call Control & Voicemail) Microsoft OS Windows Server Virtual Deployment MBG External / OEM Integrated / Mitel Provided -
Features MiVoice Connect MiVoice Business Virtualized (VMware / Hyper V) ✓ ✓ Public Cloud (AWS / Azure) x ✓ -
Features MiVoice Connect MiVoice Business Scaling for deployments over 500 seats Poor ✓✓✓ Resiliency / Stability 1st generation - more suited to small deployments Yes – Advanced Generation / Scalability -
Features MiVoice Connect MiVoice Business 6900 Series Phone compatibility ✓ ✓ -
Features MiVoice Connect MiVoice Business Contact Center Application ✓ ✓✓✓ MiVoice Connect CC / ECC MiContact Center Business