MiVoice Connect Upgrades
MiVoice Connect and Shortel 14.2 customers have several options to upgrade depending on their deployment choice. For customers looking for a similar perpetual license solution, the upgrade path is to MiVoice Business SMBC, MiVB Virtual, or MiVB Solution Virtual Instance. For customers seeking subscription / monthly licenses, MiVoice Business Subscription is the solution of choice.
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MiVoice Business
With MiVoice Business you get:
- Advanced enterprise-level features comparable to those you have enjoyed with MiVoice Connect
- Deployment flexibility: on-site, private cloud, public cloud (AWS / Azure)
- If you enjoy MiVoice Connect with MS Teams, Mitel is offering you the best integrations in the market while getting your voice solutions ready for the future
- Option to consume via monthly subscription commercial terms
See how MiVoice Business compares with your MiVoice Connect features. Advance your business with this refresh
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Features MiVoice Connect MiVoice Business Auto-Attendant ✓ ✓ Call recording ✓ ✓ Breadth and Depth of Call Control Options ✓ ✓✓✓ Workgroups ✓ Yes (Ring Groups & Hunt Groups) Voicemail features ✓ ✓ Voicemail Platform Resilience ✓ ✓ MiVoice Business Console / Reception ✓ Lesser Operator Role ✓✓✓ -
Features MiVoice Connect MiVoice Business Collaboration & Conferencing Apps UCC Client MiCollab Mobile Collaboration x ✓ Video Conferencing x ✓ -
Features MiVoice Connect MiVoice Business Microsoft Teams Integration x Mitel Assistant / Telephony Only client Vertical Applications Limited and dated ✓ CRM Integrations Limited and dated ✓✓✓ -
Features MiVoice Connect MiVoice Business User provisioning ✓ ✓✓✓ Calling Analytics / Brightmetrics ✓ ✓ Proactive Monitoring x Mitel Performance Analytics System Upgrades process Single Image - Slow and Rigid Multi Image - Faster and Flexible -
Features MiVoice Connect MiVoice Business CapEx Purchase ✓ ✓ OpEx Subscription x ✓ -
Features MiVoice Connect MiVoice Business Small Controller Voice Switch Hardware / Multi-Servers SMBC All-in-One Form Factor (Call Control & Voicemail) Microsoft OS Windows Server Virtual Deployment MBG External / OEM Integrated / Mitel Provided -
Features MiVoice Connect MiVoice Business Virtualized (VMware / Hyper V) ✓ ✓ Public Cloud (AWS / Azure) x ✓ -
Features MiVoice Connect MiVoice Business Scaling for deployments over 500 seats Poor ✓✓✓ Resiliency / Stability 1st generation - more suited to small deployments Yes – Advanced Generation / Scalability -
Features MiVoice Connect MiVoice Business 6900 Series Phone compatibility ✓ ✓ -
Features MiVoice Connect MiVoice Business Contact Center Application ✓ ✓✓✓ MiVoice Connect CC / ECC MiContact Center Business