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“Mitel has helped Connect Group optimize a well-understood and mature business to enable further business opportunities, increase the use of customer self-serve and ultimately improve customer service responsiveness," said Richard Webb, CIO of Connect Group. "The combination of best total cost of ownership and service excellence underpins our long-term relationship.”
Substantial business growth required Transportation America to upgrade to a more scalable, robust communications system. They turned to CT Solutions and Mitel for a solution that enabled the business to update its processes, increase its call volume to service more customers and build room to grow.
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First Assistance was searching for a reliable communications solution that would enable its contact center agents to help customers faster and more effectively, and the Mitel solutions handpicked by channel partner HiTech Solutions were the perfect fit.
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Sonnen went from no business communications system to adopting MiCloud Office, the comprehensive solution to their need for enhanced connectivity.
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