WHAT IS A POWER DIALER?

 

A power dialer is used by live agents to call telephone lists, one number instantly after the other. If a number is busy, disconnected, or no answer, the power dialer immediately moves to the next call without any input from the agent.

The agent will hear someone say “hello” and can talk right away with no delay. Unlike a predictive dialer, if the agent hears an answering machine or voicemail, he/she can either make one mouse click to hang up and instantly move to the next call or he/she can wait for the greeting to play then leave a message.

 

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