What Is Voice Recorder?

Voice recorder is a cloud-based, call recording solution that helps organizations record calls for subsequent use and keep records of conversations between agents and customers. This helps you analyze customer views and agent competency more effectively. A voice recorder is essentially a digital device that records sound, saves it in file format, and transfers it to another device, such as a computer. Popular file types include MP3 and Audio Interchange File Format (AIFF).

How Voice Recorder Works

Voice recorder is typically a pre-installed feature of a VoIP phone system, so you can control recordings from your real-time dashboard to automatically record certain types of calls or press a button to record on a case-by-case basis. Settings can be adjusted for each individual or with a company-wide setting. Typically, there is also a recorded warning letting call participants know their call may be recorded. 

Access automatically archived recordings via an intuitive call search and playback feature. You can also delete unneeded recordings or share them with colleagues or clients who may need them. 

Benefits & Advantages of Voice Recorder

Voice recorders improve quality control, as quality managers can listen to conversations between agents and customers. They then determine key communication areas where agents need improvement. If the quality of call interaction is improved, so is customer satisfaction.

Using a voice recorder can boost security, as it helps you identify security concerns. Agents know that calls are recorded, so they spend less time on personal calls. This improves productivity.

Miscommunication can cause significant problems, ranging from unhappy customers to potential lawsuits, but if you record your calls, you can prevent and mitigate these issues. Having a record of agent performance helps generate more accurate performance reviews. Call recordings can be used as an effective training tool, helping you and your team monitor the likes and dislikes of customers.

Types of Companies That Benefit From Voice Recorder

Call and contact centers benefit from using voice recording software. Corporations conducting meetings via conference calls and media companies where journalists conduct telephonic interviews also benefit from voice recorders.