• White paper

A Funny Thing Happened on the Way to UCaaS - Challenging the Destiny of Unified Communications

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The assumption that UCaaS is the inevitable answer to enterprise communications overlooks the complexities of modern business needs. Hybrid UC is not a workaround—it’s the natural progression of unified communications, crafted to address the limitations of a purely cloud-based approach. In his white paper, A Funny Thing Happened on the Way to UCaaS, Dave Michels highlights why hybrid UC represents the future, and how Mitel is at the forefront of this transformation by offering:  

  • Tailored Flexibility: Combine on-premises control with cloud scalability for secure, adaptable, and high-performing solutions.
  • Enhanced Security and Compliance: Meet strict industry standards with premises-based and private cloud architectures.
  • Cost Efficiency: Achieve scalability and budget-friendly implementations without unnecessary expenses.
  • Resiliency: Ensure uninterrupted operations with decentralized systems and built-in redundancy. 

Hybrid UC challenges the status quo by addressing the gaps UCaaS overlooks. For organizations that value control, adaptability, and tailored performance, Hybrid UC is not just an option—it’s the answer. 

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“Enterprises increasingly turn to hybrid models that combine the best of both worlds. With this approach, organizations can tailor their communication infrastructure to their specific needs, leveraging the flexibility and scalability of UCaaS while maintaining control over critical systems and data.”
– Dave Michels, TalkingPointz

About Dave Michels

Dave Michels is the Principal Analyst and Founder of TalkingPointz. He has extensive experience with all levels of the enterprise communications industry. Dave works with global providers, public and private investors and other industry participants (channels and consultants) to provide insights and guidance about the industry and how industry offerings transform enterprise workflow and collaboration.