Aragon Research Names Mitel Contact Center Leader for 2025

White Paper

White Paper

As a first-time recipient of the Leader designation for 2025 in the Contact Center Globe, Mitel’s offerings align with the direction of the Contact Center industry and the demands of the market including:

  • Cloud and on-premise voice capabilities 
  • Growing AI-enhanced offerings including intelligent assistants and automation to streamline communications and collaboration 
  • Global cloud infrastructure and a focus on providing hybrid and secure cloud solutions that meet the resiliency and security demands of highly regulated industries 

 

The Aragon Research Globe is a market evaluation tool that showcases vendors in the market and their position as a Leader, Contender, Innovator, or Specialist.  

Aragon Research looks at three different dimensions when evaluating the participants in a market: 

  • Strategy reflects the degree to which a vendor has understanding and strategic intent that is at the forefront of market direction. 
  • Performance represents effectiveness in executing a vendor’s defined strategy. This includes supporting the product or service through its lifecycle. 
  • Reach is a measure of the global capability that a vendor can execute. Reach is defined as being national, international, or global in nature. 

 

Read the full report to learn more >



Mitel makes history! For the first time ever, we've been named a leader in two Aragon Globe reports. Discover why Aragon Research recognizes Mitel as an Intelligent Unified Communications and Collaboration leader. 
>> Click here to read the report <<

About Aragon Research

 

Aragon Research is an independent research and advisory company founded in 2011 by former Gartner Lead Analyst Jim Lundy. Aragon Research provides business and IT executives with the actionable insights they need to navigate technology's ever-evolving impact on business. Headquartered in Morgan Hill, CA, Aragon Research works with executives at every major level of the business and across industries to give them the tools they need to make more informed technology and strategy decisions.

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