Modular Packaging

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  Deployment Flexibility

  MiVoice Business offers the ability to deploy where most advantageous for your small business needs. Deploy and manage your solution in a public cloud (AWS or Azure options) or private cloud, and whether in your datacenter instance or in your channel partner’s. And, you don’t even have to move! You’ve also got the option to leave your MiVoice Business communications on your own premises where your current UC solution sits.
  
  Mitel offers unparalleled options for your business no matter where or how you choose to deploy MiVoice Business.
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  Calling

  With MiVoice Business, small businesses can access Mitel’s enterprise-grade calling capabilities, built over 50 years of innovation and designed for businesses of all sizes to meet any calling configuration requirement.
  
  Adopt MiVoice Business and gain access to: all routing for individuals or groups; calling with desktop soft clients, remote office, mobile or desk phone; variable short code extension lengths; voicemail; voicemail to email transcription; and local site calling survivability in the rare occasion that your site connectivity is down.

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  Collaboration and Meetings

  Include MiCollab and gain an extensive collaboration experience to enable your workforce with messaging, audio and video meetings. Take advantage of collaboration and meeting solutions of your choice with simple integrations with MiCollab.
  
  MiCollab enables: collaboration and messaging for Desktop (PC & Mac); collaboration and messaging for mobile (Android and iPhone); web conference record; multi-party audio conferencing; integrated voicemail; and integration to third party collaboration and meeting solutions, such as Microsoft Teams.

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  Gateways & Controllers

  Mitel offers a suite of Gateways and Controllers to ensure your business has access to the latest unified communications capabilities, while leveraging legacy technology you can’t live without (such as critical analogue devices).
  
  The SMBC is right-sized and packaged to suit all small deployments, whether for small business or deployment of a group of small branch offices. It supports up to 150 users; enables MiVoice Business, MiCollab collaboration, and video. It includes an integrated CloudLink Gateway; Mitel Performance Analytics; and MiVoice Border Gateway for SIP Trunking and Teleworker capability.

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  Business Phones

  Mitel’s award winning 6900 Series Phones and accessories provide an extensive selection of devices to fit specific business and employee needs, whether for receptionist, regular office use, heavy contact agent usage, or for vertical industry needs.
  
  Take advantage of Mitel 6900 phones recognized by TMC as 2023 Unified Communications Product of the Year. They include: outstanding audio quality; advanced features such as PCLink; hassle free connection; Open SIP call control; and ADA-508 accessibility compliance, including Hearing Aid Compatibility (HAC).

  Learn More about Mitel 6900 Phones
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  Mobility Solutions

  Have a need for a secure business mobility solution at your business location? Having trouble managing solutions with personal mobile devices? Need the ability for staff to trigger an alarm or notification from any location?
  
  Consider Mitel’s market-leading SIP-DECT portfolio of mobility devices and network access points. Integrate with Mitel’s exceptional mass notification solutions to enable staff on the move.

  Learn More about Mitel SIP DECT
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  Intelligent Auto Attendant

  Mitel Voice Assist provides an intelligent auto attendant to maximize the inbound calling front door for your business. It allows Mitel customers to improve the experience of their inbound customer calling contact, without the need for external suppliers, purchasing of new hardware or a contact center solution.
  
  This low code no code intelligent auto attendant includes: flexible greetings, dial menu options and simple dial by name; text to speech and speech recognition; multi language support; and ready to use templates to get you started and to manage seasonal changes.

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  Contact Center

  Do you need to modernize your customer experience to keep up with customers who have abandoned the phone call for contacting businesses? Think your business is too small for a contact center? Add Mitel’s MiContact Center Business solution and engage your customers via their preferred contact methods.
  
  MiContact Center Business includes: omnichannel inroads to your business for customers to engage via call, message, web, social, etc.; employee / agent desktop experience so every employee can assist in customer service; and modern tools leveraging AI, chatbots, and a broad range of customer engagement solutions available from Mitel’s extensive Partner Applications and Integrations gallery.

  Learn more about MiContact Center Business