Komutel Komand
Komutel Communication Solutions
App Overview
Komutel's Komand operator softphone is a user-friendly and feature-rich communication tool designed specifically for call center agents and receptionists. This web-based application enables users to manage inbound and outbound calls, monitor call queues, transfer calls to other extensions, and more. Komand also offers advanced features such as call recording, call routing, and automatic call distribution. The software is compatible with a wide range of devices, including PCs, laptops, and smartphones, making it easy for users to work remotely. With its intuitive interface and robust feature set, Komand enhances call center efficiency and improves the overall customer experience.
Benefits of Komand
Improve Efficiency
Display real-time status of agents across the organization for an improved call handling efficiency
Enhance Productivity
Centralized management of contacts within a company into groups and sub-groups for easier contact search
Easy Adoption
Short onboarding time for new agents and increased user adoption rate with its intuitive and user-friendly interface.
Features
- Display real-time status of agents across the organization
- Share contact details such as coordinates, title, department, customized notes, etc
- Manage contacts within company groups and sub-groups
- Centralized database
- Intuitive and user-friendly interface
- Document management
- Automated reactions
- Transfer by history
- Status management with light
- Customizable to reflect your needs
- Call data including date, time, caller ID, call duration, call processing, waiting time, extension numbers, etc.
Compatibility & System Requirements
| Partner Version | Mitel Product | Mitel Version | Technical Documents |
|---|---|---|---|
| Latest Release | MiVoice Business | 9.1 | Please issue a request for the document to [email protected] |
Certification
Compatible: The 3rd party solution or service is globally interoperable with Mitel Products and is eligible for Mitel MSA Support.
How to Get
Please visit https://www.komutel.com
Key Resources
Product Information: Please Visit https://www.komutel.com
Integration Note: Please issue a request for the Technical Document to [email protected]
Support
Application support: Reach out to Komutel support at https://www.komutel.com
Integration support: Please contact your Mitel Channel Partner/Reseller
About Komutel Communication Solutions
Komutel offers innovative communication solutions for the healthcare industry that integrates easily into your daily routine to eliminate unnecessary delays during critical and routine events. Whether to offer better service to patients, increase staff efficiency, optimize staff management, reach specialists during an event, manage appointments as well as congestion in waiting rooms, Komutel’s health-focused portfolio will meet your needs. Komutel delivers a better patient experience by increasing patient satisfaction, improving care quality, enhancing staff efficiency, and optimizing workforce schedule management.
Email: [email protected]
Website:www.komutel.com