Hybrid Infrastructure

In an ideal world, effective communication would be easy, but the reality for most hospitals and clinics is often more complicated.

For years, IT and telecom decision-makers' key focus was moving communications to the cloud. Industry watchers drove the conventional wisdom that suggested that all communications would be handled as a service in some unknown data center.

A strong relationship with a technology partner can be critical to the success of small and large multinational corporations.

The past several years have marked a “before” and “after” in the world of communications.

In technology, many people assume the cloud is the cloud. After all, by definition, Unified Communications as a Service (UCaaS) is a unified telecommunications system based in the cloud. Make or take a call, send a text, and start a video chat or webinar; those words and images are hosted in the cloud.

On-prem, private hosted, and hybrid Unified Communications (UC) platforms offer unique advantages for education, hospitality, and retail organizations. Among participating companies in those industries in Metrigy’s Workplace Collaboration: 2023-24 global research study, almost 32% use on-premises UC platforms, while 24.7% use a private cloud solution.

When people are asked to list the most important qualities of a successful and lasting relationship, trust is often one of the top answers.

I’ve always noted a disconnect between what’s presented at conferences or written in blogs — and what customer experience (CX) leaders tell me as we advise them or as they participate in research interviews about contact center architecture.

There is no “one size fits all” approach in Unified Communications (UC) technically, commercially, or geographically. Every market, region, industry, and customer is unique.

Part 3 in our hybrid work environment success series looks at the role of security in a thriving hybrid work environment.