Hybrid Infrastructure

The past several years have marked a “before” and “after” in the world of communications.

In technology, many people assume the cloud is the cloud. After all, by definition, Unified Communications as a Service (UCaaS) is a unified telecommunications system based in the cloud. Make or take a call, send a text, and start a video chat or webinar; those words and images are hosted in the cloud.

On-prem, private hosted, and hybrid Unified Communications (UC) platforms offer unique advantages for education, hospitality, and retail organizations. Among participating companies in those industries in Metrigy’s Workplace Collaboration: 2023-24 global research study, almost 32% use on-premises UC platforms, while 24.7% use a private cloud solution.

When people are asked to list the most important qualities of a successful and lasting relationship, trust is often one of the top answers.

I’ve always noted a disconnect between what’s presented at conferences or written in blogs — and what customer experience (CX) leaders tell me as we advise them or as they participate in research interviews about contact center architecture.

There is no “one size fits all” approach in Unified Communications (UC) technically, commercially, or geographically. Every market, region, industry, and customer is unique.

Part 3 in our hybrid work environment success series looks at the role of security in a thriving hybrid work environment.

Working remotely is so common nowadays that we’ve all but forgotten that once upon a time, the main reason people visited a coffee shop was to (gasp) drink coffee.

As more businesses begin to adopt unified communications (UC) technology, it can be tempting to follow the crowd.