Phones

Upgrading a public agency's phone system means changing it while residents keep calling. Here are five questions IT leaders should answer first to protect continuity, measure success and prepare for AI.

Discover how Mitel and Sunco helped a provincial healthcare agency consolidate 14 regional phone systems, strengthen resilience, and migrate 9,700 users.

Six minutes can cost a retail sale. Explore how connecting frontline associates to people, inventory, pricing, and answers can keep customers engaged and ready to buy.

Cruise ship connectivity keeps evolving, but one device remains essential: the cabin phone. Here's why reliability still wins at sea.

The ecosystem of tools we use to communicate and collaborate is fundamental to how we connect.

Much has been written about protecting customer and employee data, but what about protecting your customers and employees?

Once upon a time, office workers walked around with cricks in their necks from cradling phone handsets between their heads and shoulders. Fortunately, phone technology has advanced since then.

In our current ‘work from anywhere world,’ a good chunk of the population has come to rely on softphones to stay connected. Recently we explained that proactive performance monitoring is a no-brainer in sophisticated and high-performance unified communications environments. This also means delivering the best Voice Quality (VQ) possible has never been more critical.

Metrigy’s Workplace Collaboration: 2023-24 global study of 440 organizations find substantial deployment of on-premises and hosted unified communications platforms within financial services and healthcare industry participants. Nearly a third (32.3%) of financial services firms are deployed on-premises compared to 37.5% of healthcare organizations. An additional 22.6% of financial services firms use single-tenant private hosted cloud solutions, as do 12.5% in the healthcare vertical.

The COVID-19 pandemic caused us all to become more aware of cleanliness, hygiene, and what we're touching.