Portfolio News

Over the first six months of 2024, we’ve had to find a little more room on the mantle. Mitel’s products, programs, and people continue to receive industry awards and recognition for demonstrating innovation, leadership, and value.

January is synonymous with the new year, but did you know it was also National Hot Tea Month? Of course, a cup of tea has long been a comforting workplace beverage, especially during the colder months

Much has been written about protecting customer and employee data, but what about protecting your customers and employees?

Welcome to a special edition of our regular roundup of Mitel news from around the globe. We are looking back at some of our favorite stories from 2023 to mark the New Year.

The subscription economy has grown over the last decade and is projected to grow exponentially over the next five years.

Mitel’s MiContact Center Business (MiCCB) release 10.0 is now available and packed with more features to satisfy customers and contact center agents. That’s good news for businesses when customers seek more personalized experiences, even as contact center agents feel less satisfied with their jobs. So, let’s look at five new features in MiCCB 10.0 designed to make everyone happy.

As the old saying claims, “Simplicity is the ultimate sophistication.” It is also the driving force for developing our new Administration for the MiVoice Business portal, building on our cloud-based administration framework, and simplifying the execution of day-to-day user management functions.

Working in a small business or any lean organization can feel like being a midfielder on a soccer team. Sometimes you’re on offense making sales, sometimes on defense handling customer issues, and there’s often much running around in between. But it doesn’t have to be this way. If excellent customer service is your goal, Mitel is stepping up with the assist: our new Voice Assist solution.

Unified communications. If you pardon the telephony pun, it has a nice ring. The trouble is that unified communications (UC) usually means that a vendor has unified their communications products into a single solution; customers might only use some of the communications solutions offered.

If you work in the travel industry, your customers aren’t the only ones going somewhere. Your business is also on a journey: a customer experience (CX) journey that follows your customers from their first interaction with your brand to their destination and beyond.