The hospitality industry prides itself on offering personalized experiences to its guests. To facilitate these experiences, however, hotels, resorts, and cruise ships collect personally identifiable information (PII), from mobile phone numbers to driver’s license numbers. All this PII data makes hospitality providers a desirable target for cybercriminals that profit from re-selling this data on the dark web or holding it hostage via ransomware.

In an age of unprecedented speed of change, customer lifecycle management (CLM) is critical for the success of customers and vendors.

This June marks Mitel’s 50th anniversary, and we’re excited to celebrate a half-century of making landmark innovations and connections in communications technology. While we’re always looking forward to the future, it’s also important to reflect on where we came from – and the people who make it all possible.

Financial institutions face many challenges in today’s fast-paced and digitally-driven economy. Cybersecurity, data management, compliance, seamless integration, and evolving customer expectations are among the top concerns. Customers demand personalized, convenient, and seamless experiences across various channels. Addressing these challenges requires financial institutions to be agile, innovative, and forward-thinking. They must embrace emerging technologies, collaborate with industry experts, and continuously invest to stay competitive, secure, and compliant.

As leisure travel returns to its pre-pandemic levels, the hospitality industry has reason to rejoice. The pent-up demand for travel has exceeded expectations, with analysts predicting a full recovery for the industry sooner than expected. As guests return, however, they’ll be greeted by more technology as part of their guest experience. With many hotels and cruise ships still facing labor shortages, artificial intelligence (AI) and digital technology are used to bridge the gap between the growing demand for personalized experiences and a shrinking pool of people to deliver them.

When it comes to working in an office, the “new normal” is starting to look a lot like the “old normal” – at least, it would if certain major employers had their way with a renewed return to office (RTO) mandates. Even companies like Disney, JPMorgan Chase, and Amazon, which had previously allowed remote or hybrid work schedules, are now pushing for more in-person days each week.

For any company in business for over 50 years, no single action – a product, a strategic decision, or even a hire – can ever be pointed to as the thing that resulted in that extraordinary longevity.

For most, the pandemic felt like a time of closure. Schools, restaurants, shops, and offices all shut their doors, forcing people to work from home for months. For others, however, the chance to work remotely opened new windows: the opportunity to work wherever they wanted.

Internship programs allow businesses to foster new talent and get the chance to teach, mentor, and jumpstart someone’s career.