Mitel in The News: 5 Stories You Might Have Missed in July and August

Welcome to a special 2-for-1 edition of Mitel’s regular recap of news from around the globe.

With many of us taking a break from the office over the past two months, we have combined our coverage for July and August into a single update. Below, we delve into our CTO’s views on how AI continues to impact business communications and what it means for the customer experience. Plus, we catch up on recent interviews with two Mitel leaders—our Head of DACH and CMO. They share their insights on the future of the unified communications (UC) sector and Mitel’s focus on addressing the needs of workers in specific sectors. We also highlight how our vertical application partners are enhancing frontline efficiency.

Ok, let’s get to the news!

A quick note that we link to the article in its published language. In most cases, using your favorite translation software will allow you to read the article in your preferred language easily.

IT Business - Mitel konzentriert sich auf das Finanz- und Gesundheitswesen

As we head into the final few months of 2024, it is an exciting time at Mitel. That makes it a perfect moment to dive into the company’s priorities moving forward. In this wide-ranging interview, Mitel’s head of DACH (Germany, Austria, Switzerland), Christian Jessel, sat down with Lucas Schmidt from IT Business to discuss Mitel’s continued evolution, why specific sectors are more dependent than ever on UC tools, and where AI fits into Mitel’s plans.

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Les Echos - What if AI could revolutionize business communications

Speaking of AI, Mitel’s CTO, Luiz Domingos, knows the subject well, and his views remain in demand. Over the summer, he offered his insights on how AI can potentially broadly transform customer service, employee engagement, and productivity. France’s Le Echo commentary outlines how AI can significantly improve business performance if deployed smartly and securely.

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Comms Business - Bringing AI into the contact centre

This piece for the UK tech publication Comms Business looks more closely at how AI impacts customer service. Most consumers have interacted with chatbots and AI voice assistants, but that is just the tip of the iceberg. Behind the scenes, AI is profoundly changing how contact center employees do their jobs. Already, it helps quickly find solutions, tracks open cases, and trains agents. Luiz explains that future contact centers will give AI an even more prominent role that puts it right alongside human agents to deliver a superior customer experience.

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What’s Up with Tech? - The future of Hybrid, Integrated, and Multimodal Solutions with Mitel

Earlier this summer, Mitel’s CMO, Eric Hanson, joined B2B TechFluencer Evan Kirstel on his podcast to discuss the world of business communications and what is driving its rapid transformation. This in-depth interview touches on several interesting topics, including why Mitel’s partner-led approach to the market is so critical, how the company’s commitment to innovation has driven its success over five decades, and why frontline workers are integral to the UC leader’s plans.

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Mitel Blog - Enhancing Frontline Efficiency: Mitel's Newest Integrations and Solutions

Here at Mitel, collaboration is something we think about every day. A great example is the over 200 vertical application partners in Mitel’s Solution Alliance (MSA) program. In July, Paul Ginn from our portfolio marketing team highlighted ten of these crucial collaborators and the exciting new solutions they have delivered. From AI to analytics or auto-attendants, there is something for any organization.

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As always, thanks for reading. Remember to check out the Mitel newsroom throughout the month for all our news articles.