Welcome to the March edition of our news roundup.
If you are looking for a one-stop shop for news on Mitel products, strategy, and thought leadership, you have come to the right place.
We have much to cover this month, including the general availability of Mitel CX, insights on the benefits of AI from Mitel’s CTO, and a Q&A with Bill Dunnion, who reflects on the successes and challenges of being a CISO.
Ok, let’s get to the news!
A quick note that we link to the article in its published language. In most cases, using your favorite translation software will allow you to read the article in your preferred language easily.
RelationClientmag.fr - Mitel: commercialisation de Mitel CX, la plateforme aidée par l'IA
March brought exciting news on Mitel CX, our new AI-powered customer experience platform. As this article from France-based B2B publication Relation Client outlines, Mitel CX is now GA, which means businesses can take advantage of its full range of benefits, including GenAI virtual agents, customizable workflow automation, and seamless omnichannel engagement.
TechTarget - The importance of being proactive in customer service
Mitel CX also caught the attention of attendees at Enterprise Connect in Orlando. No Jitter and UC Today both included it in their recaps from the multi-day communications and collaboration conference. CMO Eric Hanson and CTO Luiz Domingos led the Mitel team at Enterprise Connect, and both appeared on panels with fellow tech leaders. One of those discussions focused on how technology can be leveraged for meaningful proactive outreach to customers. The session moderator, Robin Gareiss, shares insights from the different perspectives presented in this recap for TechTarget.
Information Week - Are CIO Plans for AI and the Cloud Permanently Joined Together?
Today, terms like ‘AI’ and ‘the cloud’ are synonymous with innovation. But what do they really offer organizations, and how are senior leaders balancing investments in both with other priorities? In this episode of the DOS Won’t Hunt podcast from Information Week, Mitel CTO Luiz Domingos joins a tech leader roundtable discussion on what CIOs should consider when planning investments in both technologies.
Unite.AI - Luiz Domingos, CTO and Head of Large Enterprise R&D at Mitel – Interview Series
The emergence of AI was also a central theme of Luiz's conversation with Unite.AI in March. The wide-ranging Q&A also emphasized the importance of investing in legacy communications tools, like outdated PBX systems, and why hybrid unified communications deployments offer great benefits, especially for large organizations that must balance flexibility with security and resiliency.
Pulse 2.0: Mitel: Interview With CISO Bill Dunnion About The Business Communications Company
It has been a little over a year since Bill Dunnion joined Mitel as CISO–his second stint with the company. In this Q&A with Pulse 2.0, Bill reflects on his career highlights, the challenges he has faced as a security leader, and his future goals.
Finally, Mitel’s Global Partner Program was again awarded a coveted 5-star rating in CRN’s 2025 Partner Program Guide. This marks the seventh consecutive year that Mitel has achieved this level of recognition for companies that have established their partner programs on essential elements that foster lasting, profitable, and successful channel partnerships.
That’s it for this month! Remember, you can check out the Mitel newsroom anytime for the latest news.
