Hello, and welcome to a super-sized edition of our Mitel news roundup.
We start in Vegas, where Mitel leaders joined industry insiders for this year’s Enterprise Connect conference. The major news from Mitel was the unveiling of Mitel WX and Mitel Edge. Both sparked discussions on the need to design communications tools around how and where work is performed, and why resiliency and security don’t have to come at the expense of innovation.
Beyond the conference, we look at why a surge of regulation can’t be overlooked as organizations plot their technology plans and how perceptions around AI are evolving toward a more cautious, pragmatic reality.
Okay, let’s dive into the news!
A quick note: where articles are published in another language, we link to the original. Your favorite translation tool should make it easy to read in your preferred language.
Tech Target - Mitel elevates hybrid cloud control with Edge and WX
While a range of outlets covered the Mitel WX and Mitel Edge news, including Connect Professional, CRN, and UC Today, this TechTarget article takes you to the floor at Enterprise Connect, where reporter Katherine Finnell sat down with Mitel CMO Eric Hanson and Mitel CTO Luiz Domingos. They discuss the new offerings and what they mean for organizations faced with balancing evolving operational and security demands.
No Jitter - 5 execs on the niceties of AI agent orchestration
While in Vegas, Luiz also caught up with No Jitter to discuss the evolving realities of deploying AI. In this piece, alongside commentary from other tech leaders, he highlights how orchestrated AI can drive smarter workflows and more resilient communications. To do this effectively, he points out, enterprises should focus on control, security, and thoughtful integration from the start.
UC Today - The Regulatory Tsunami Is Here – And Communications Infrastructure Is in the Firing Line
AI implementation isn’t the only thing in flux today. New regulations are reshaping how organizations globally design, manage, and protect their communications environments. In an interview with UC Today, Mitel’s Senior VP of Product Marketing, Martin Bitzinger, looks at what technology leaders must do now to stay ahead of the coming wave.
L’Informaticien - Communications unifiées, virage vers l'hybride
Christophe Chamy, VP Southern Europe for Mitel, discusses the company's evolution in unified communications and how market demands and customer needs are driving a focus on hybrid cloud solutions, artificial intelligence, and user experience enhancements.
Channel Dive - Mitel pushes hybrid UC systems in partner program revamp
To mark the announcement of Mitel’s new global partner program in January, Luiz Domingos and Steve Loebrich, Mitel’s Head of Channel and Distribution Sales, discuss the current communications landscape and why customers are demanding greater flexibility in how modernization takes place.
Computer Weekly - Mitel emphasizes consultancy and vertical expertise
Shortly after the global partner program news, Mitel’s head of UK, Ireland, and South Africa spoke with UK-based Computer Weekly about why the time was right to launch the new program and how the company is sharpening its go‑to‑market strategy by doubling down on consultancy-led engagements and deep vertical expertise.
Total Retail - Retail CX Has a Signal Problem
As Mitel’s Jonathan Buckle writes in Total Retail, the customer experience is breaking down, but it’s not because brands lack data or technology. As he points out, the real issue is a growing signal problem, where fragmented systems, disconnected channels, and noisy insights prevent retailers from acting in real-time.
Punk CX Podcast - The dangers of a CCaaS monoculture – Interview with Paul Hughes of Mitel
As enterprises rush toward cloud contact centers, Mitel’s Paul Hughes explains why monoculture thinking carries major risks and how a more open, hybrid approach can help organizations stay adaptable as customer and regulatory demands evolve.
Connect Professional - Warum 2026 das Ende der technologischen Naivität markiert
From his perspective as Mitel’s leader for the DACH region, Christian Jessel looks at why, in 2026, blind faith in innovation is giving way to tougher questions about resilience, responsibility, and strategic control, and what leaders must rethink as technology becomes a true business risk factor.
HR Journal - India Is Booming—So Why Is Mitel Reshoring Manufacturing to Germany?
In the wake of Mitel reshoring parts of its production to Germany, Martin Bitzinger examines the strategic thinking behind the decision, from quality control and supply‑chain resilience to regulatory and customer expectations, and what it signals about how global manufacturers are rebalancing risk in an increasingly uncertain world.
Thanks again for reading along, and please visit our newsroom anytime for the latest Mitel updates.
