We have much to celebrate at Mitel as we close the books on the first half of 2025. Over the past six months, respected industry publications and influential analysts have spotlighted Mitel’s UC solutions, programs, and people.
Here is an overview of that recognition and what made Mitel’s innovation, leadership, and value stand out.
Solution: Mitel CX
Mitel CX, an all-in-one AI-assisted customer experience management platform that extends customer engagement capabilities to all employees, was selected as “Overall Customer Support Solution of the Year” in the 6th annual RemoteTech Breakthrough Awards. The awards aim to conduct the industry’s most comprehensive analysis and evaluation of the world’s most innovative companies, solutions, and products in today's remote technology industry.
“Mitel CX is a complete customer and employee engagement platform. For today’s businesses to thrive, customer experience must move beyond the contact center to ensure high-quality and personalized engagements between employees and customers, regardless of their location or preferred channel. However, most communication platforms consist of outdated systems that hinder agility, cost reduction, and innovation."
Bryan Vaughn, Managing Director of RemoteTech Breakthrough Awards
Solution: Mitel CEM
Based on a recent assessment of trends and developments in the critical event management communications industry, Frost & Sullivan recognized Mitel with the 2025 European Enabling Technology Leadership Award. Equipped with advanced risk intelligence, Mitel CEM helps organizations identify potential threats before they escalate, delivering timely alerts and actionable insights.
“Mitel’s CEM offering tackles essential challenges related to digital transformation, operational efficiency, response times, and the enhancement of experiences for both employees and customers. With its flexible deployment options, interoperability, and adherence to regulatory compliance, Mitel’s CEM is highly versatile and suitable for various sectors, including healthcare, transportation, public services, and government. Its adaptable structure supports a wide range of use cases across these industries."
Chris Pennell, Industry Principal, Frost & Sullivan
Solution: Hybrid UC
Mitel was among 30 companies and organizations honored with a 2025 CompassIntel Award. For the 13th edition, our leadership in hybrid UC solution was recognized with a business tech award in enterprise communications.
“Mitel is at the forefront of innovation and automation in business communications and collaboration, trusted by enterprises of all sizes around the world. Compass Intelligence recently recognized Mitel for the company’s industry-leading work in hybrid unified communications (UC)."
Stephanie Atkinson, CEO & founder of Compass Intelligence.
In February, CRN named Steve Loebrich, Head of Channel and Distribution Sales, and Steffen Kruger, Head of Global Partner Program, to the prestigious 2025 CRN® Channel Chiefs list. This list recognizes the IT vendor and distribution executives who are driving strategy and setting the channel agenda for their companies.
“This year’s honorees exemplify dedication, innovation, and leadership that supports solution provider success and fosters growth across the channel. Each of these exceptional leaders has made a lasting channel impact by championing partnerships and designing creative strategies that get results. They’ve set a high bar in the channel, and we’re thrilled to recognize their standout achievements.”
Jennifer Follett, VP, U.S. Content, and Executive Editor, CRN, at The Channel Company
Six leaders from Mitel’s sales, channel, and marketing teams were named to CRN’s prestigious Women of the Channel list for 2025. This annual recognition celebrates women from vendors, distributors, solution providers and other channel-focused organizations who make a positive difference in the IT ecosystem.
“It’s an honor to recognize the outstanding accomplishments of these women, who are leaders and change-makers in the IT channel. Each woman spotlighted on this list has shown exceptional dedication to building creative strategies that propel transformation, growth, and success for their organizations and the entire IT channel. We are pleased to spotlight their important contributions and look forward to their future success.”
Jennifer Follett, VP, U.S. Content and Executive Editor, CRN at The Channel Company
Mitel’s Global Partner program secured a 5-Star rating in the CRN Partner Program Guide for the seventh consecutive year. The sought-after rating represents an elite level of recognition given to companies that have built their partner programs on the key elements needed to nurture lasting, profitable, and successful channel partnerships.
“Being featured on the 2025 CRN Partner Program Guide highlights the dedication these technology vendors have to evolving with solution providers, driving innovation, and supporting mutual success."
Jennifer Follett, VP, U.S. Content and Executive Editor, CRN, at The Channel Company.
