Meet the next generation of working styles. Changing demographics and evolving expectations of technology are transforming the workplace into a modern, but complex environment. It has presented IT teams with the challenge of both maintaining current systems and allowing for more effective processes. To stay competitive and support the needs of the business, choosing to adapt in the right way, with the right collaboration tool, is compulsory.
The changing face of the workplace
The workplace of today is unrecognisable from the past, and it’s still evolving at pace. No longer faced with the static nine-to-five office of 50 years ago, IT teams have had to adapt tools and devices to the needs of an increasingly mobile workforce that’s expected to reach almost 2 billion workers by 2022. Currently over half of employees work away from the office for half the working week.
For IT, the trend of flexible working brings added challenges and can mean time that could be dedicated to innovative projects is now reassigned. With work being completed from home, off-site locations and on the go, cafés are the second most popular place to work. This introduces new outside devices and networks to corporate systems, which can leave organisations vulnerable. Add to that the huge number of networked devices used for work tasks, which is predicted to reach 38.6 billion by 2025, and it makes the task of keeping devices maintained, up-to-date and secure even more complex and time consuming.
A totally virtual working space is an approaching reality – and with it comes the need for powerful connectivity. To stay productive across different locations and working hours, businesses rely on their IT departments to deliver capabilities that support effective collaboration and communication. Without it, work simply takes longer and results suffer.
The connected generation
The workplace shift goes beyond bricks and mortar. Younger generations are entering the workforce in droves, and they’re leading the digital revolution.
In 2020, Millennials and Generation Z, those born from the early 1980s to early 2010s, represent a significant proportion of the workplace. These generations have grown up in a world where the internet, smart devices and instant connectivity are ubiquitous, and they expect the same simple, connected communication platforms at work as they’ve been used to in other areas of their lives.
The frequency and fondness of communication varies depending on generation. Millennials, for example, often avoid face-to-face interactions in the workplace, with 55% preferring online messaging software and 28% choosing email to communicate. And for the Gen Z, frequency is key. Over 65% say they need regular feedback from their line manager to stay in their job. For IT, it means finding a simple way to accommodate these diverse preferences to ensure maximum productivity and inclusion.
The race to stay ahead
These changes have brought an influx of applications and communication channels, which can negatively impact productivity. Using disparate systems will slow down a business. When systems aren’t compatible with each other, transferring data and knowledge from one program to another, or one person to another, can be arduous. And for IT teams, staying on top of management and training to use the systems takes even longer.
Plus, employees are less than impressed with the daunting number of channels at play. Almost a quarter of IT professionals have found that the communication options available can be overwhelming to staff. It also makes it harder and more time consuming to keep track of information, forcing a long search across platforms to find the details needed. The solution is simple: implement one easy-to-use tool.
Today’s IT departments are under more pressure than ever. From the growing demands of the workforce to disparate systems, the current day-to-day workload is both complex and time consuming. So exploring a solution that unifies communication into one platform across the whole business makes it simpler for IT teams to manage systems. It means they can reassign their time to innovative, future-looking projects while boosting overall employee productivity. Plus, it helps IT to contribute to business growth and gain added flexibility over the implementation of new systems.
Choose to embrace the future
The modern working world holds plenty of exciting opportunities, and collaboration in ideas and knowledge is essential to react to them. The right communication systems can facilitate a workplace that delivers exceptional customer experience and supports business growth in today’s fast-paced, decentralised environment. For mobile workers, three hours a week can be lost without using unified communications and collaboration tools.
At Mitel, we understand the pressure you’re under. Our unified communications and collaboration (UC&C) solutions support IT teams – giving you the power to choose which systems to make available, and how to roll them out. It lets you have the choice of on-premise, cloud or hybrid, the choice of when to upgrade and which systems to make available to which employees.
We work with you to uncover your unique business requirements before tailoring solutions to meet them. It means the solution is adapted to your needs, powering efficiency in the areas you need it most, while making it considerably easier to manage.
Our approach is flexible and agile, and we work within your existing network – seamlessly integrating to eliminate technical complexity and make adoption simple. We’re here to help you drive business forward.
Find out how to adapt the new workplace paradigm using Mitel UC&C.
A guide to the benefits of Unified Communications & Collaboration ›