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Portfolio News5 Reasons to Get Excited About MiContact Center Business 10.0
Mitel’s MiContact Center Business (MiCCB) release 10.0 is now available and packed with more features to satisfy customers and contact center agents. That’s good news for businesses when customers seek more personalized experiences, even as contact center agents feel less satisfied with their jobs. So, let’s look at five new features in MiCCB 10.0 designed to make everyone happy. -
Hybrid InfrastructureUplifting the Healthcare Industry with Cloud-Based Communications
The past several years have marked a “before” and “after” in the world of communications. -
CollaborationHow Libro Credit Union Enhanced Member Experiences with Performance Monitoring
In the fast-paced and highly regulated financial services industry, IT teams face several critical challenges regarding user performance monitoring. These challenges stem from the complex nature of financial institutions, which operate in dynamic and geographically dispersed environments and must ensure secure and reliable communication across various locations and user devices. -
ComplianceTransforming the Healthcare Experience with Emerging Technologies
The healthcare digital transformation is underway, creating a seismic shift in the doctor-patient experience. Already, it’s an essential tool for optimizing patient care, enhancing efficiency, and enabling tailored treatments, but the future applications are even more extensive. -
Collaboration5 Top Tech Trends in Higher Education
Higher education is entering a new era. Colleges and universities have been forced to reevaluate their traditional approaches to learning and rapidly adopt new technology to meet students’ evolving expectations. -
CollaborationA Seamless Approach to University Admissions with Unified Communications and Collaboration
Over the past few years, higher education has undergone a seismic shift. As universities and colleges faced remote classes, lower levels of enrollment, and reductions in funding, they had to navigate digital transformation for online learning and admissions quickly. -
AIThe Top 3 Ways AI Is Transforming Financial Services Organizations
Just as quickly as artificial intelligence (AI) and machine learning (ML) are advancing, the banking, financial services, and insurance industry (BFSI) is leveraging the technology to increase efficiency, minimize risk, and improve the customer experience. Fifty-eight percent of financial leaders believe AI is vital to their company’s future success – a 49% increase from 2022, according to the 2023 State of AI in Financial Services. -
Portfolio NewsSimplifying Operations: Mitel Administration and the Evolution of User Management
As the old saying claims, “Simplicity is the ultimate sophistication.” It is also the driving force for developing our new Administration for the MiVoice Business portal, building on our cloud-based administration framework, and simplifying the execution of day-to-day user management functions. -
Mission CriticalHow Communications Solutions Improve Healthcare Customer Service
Healthcare providers are vital to our society’s well-being, a role only highlighted by the COVID-19 pandemic.