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Digital TransformationIs Your Unified Communications Vendor Reliable? Look for These Green Flags
When people are asked to list the most important qualities of a successful and lasting relationship, trust is often one of the top answers. -
Customer ExperienceWhy Do Contact Centers Still Prefer On-Prem?
I’ve always noted a disconnect between what’s presented at conferences or written in blogs — and what customer experience (CX) leaders tell me as we advise them or as they participate in research interviews about contact center architecture. -
Mitel NewsThe Top 3 Traits Every Successful Customer Experience Team Needs to Have
These days it takes as much (if not more) effort to keep an existing customer as it does to gain a new one. About half of customers report they would switch to a different brand after just one negative customer service interaction, according to findings from Zendesk. -
Customer ExperienceHow to Improve the Healthcare Patient Experience
While a healthcare facility’s chief concern is providing quality medical care, a patient’s guest experience extends beyond purely medical concerns. -
Customer ExperienceExperts Reveal Customer Experience Trends For 2023
In the 20th century, customers had far more limited choices than now. You could shop at the hardware store on the corner or the one miles down the road — provided you were in a big enough city to support two hardware stores. -
Customer ExperienceTop 3 Ways to Build Trust with Digital-First Consumers
The modern consumer is a digital one. While it’s true people are returning to physical stores and offices, most continue to rely on digital channels as the first point of interaction (and some have made a permanent shift to digital in post-pandemic). -
Digital TransformationGenerating a Personal Touch? How ChatGPT Can Enhance the Customer Experience
Sally is the front desk manager at a local hotel. The front desk handset has been dropping calls. She reaches out to the telephony provider’s contact center to see if they can help. -
PartnersPowering Up Partners with New Program Features and Rewards
At Mitel, we value our relationships with our channel partners. That’s why we’re dedicated to ensuring our Global Partner Program evolves alongside our communications technology. -
Enterprise CommunicationsHow to Make Virtual Meetings Fun for Remote Teams
In our current workforce remote workers and virtual events/meetings are on the rise.